Business Support Manager II

Citizens • Johnston, RI

5d • $105,000 - $110,000

About The Position

Risk Transformation and Delivery Senior Analyst

Role Summary

The Risk Transformation and Delivery Senior Analyst supports the Risk Management
leadership team in driving strategic execution, operating effectiveness, and
enterprise alignment. This role partners closely with the Chief Risk Officer
(CRO), Risk leadership, and key enterprise functions to deliver high‑quality
executive materials, manage strategic initiatives, and support the day‑to‑day
operating cadence of the Risk organization. The ideal candidate is a highly
organized, analytically strong professional with excellent communication skills
and experience working in a complex, regulated environment.

Key Responsibilities

Responsibilities include, but are not limited to:

Strategy and Operating Rhythm Support
Support the Risk Management leadership team in executing strategic
priorities, governance routines, and operating rhythms.
Coordinate leadership meetings, agendas, deliverables, and follow‑ups to
ensure alignment and timely execution.
Executive and Board Materials
Prepare, review, and coordinate senior management– and Board‑level
materials related to the Bank’s risk profile, risk appetite, and key risk
themes.
Ensure materials are accurate, clear, and aligned with enterprise messaging
and regulatory expectations.
Enterprise Collaboration
Partner with Finance, Corporate Communications, Legal, Human Resources, and
other enterprise functions to support CRO and Risk leadership performance
goals.
Assist with employee engagement initiatives, leadership communications,
talent‑related activities, and workforce needs across the Risk
organization.
Budget, Vendor, and Resource Management
Assist the Head of Risk Transformation in managing the Risk organization’s
budget, including forecasting, tracking, and variance analysis.
Support vendor management activities, including onboarding, contract
coordination, performance tracking, and expense oversight.
Strategic and Special Projects
Support the Risk leadership team in the planning and execution of strategic
initiatives, transformation efforts, and special projects.
Conduct analysis, prepare presentations, and track milestones to ensure
successful delivery of cross‑functional initiatives.

Requirements

• Bachelor’s degree in Finance, Business, Economics, Risk Management, or a related field.
• 3–6 years of experience in risk management, strategy, management consulting, financial services, or a related function.
• Experience preparing executive‑level presentations and written materials for senior management audiences.
• Strong analytical, organizational, and problem‑solving skills.
• Exceptional written and verbal communication skills, with the ability to distill complex topics for senior audiences.
• Proven ability to manage multiple priorities in a fast‑paced environment.
• Strong interpersonal skills and ability to collaborate effectively across functions.
• High attention to detail, discretion, and professional judgment.

Nice To Haves

• Experience working in a large, regulated financial institution.
• Familiarity with enterprise risk management frameworks and governance processes.
• Exposure to budget management, vendor oversight, or transformation initiatives.

Responsibilities

• Support the Risk Management leadership team in executing strategic priorities, governance routines, and operating rhythms.
• Coordinate leadership meetings, agendas, deliverables, and follow‑ups to ensure alignment and timely execution.
• Prepare, review, and coordinate senior management– and Board‑level materials related to the Bank’s risk profile, risk appetite, and key risk themes.
• Ensure materials are accurate, clear, and aligned with enterprise messaging and regulatory expectations.
• Partner with Finance, Corporate Communications, Legal, Human Resources, and other enterprise functions to support CRO and Risk leadership performance goals.
• Assist with employee engagement initiatives, leadership communications, talent‑related activities, and workforce needs across the Risk organization.
• Assist the Head of Risk Transformation in managing the Risk organization’s budget, including forecasting, tracking, and variance analysis.
• Support vendor management activities, including onboarding, contract coordination, performance tracking, and expense oversight.
• Support the Risk leadership team in the planning and execution of strategic initiatives, transformation efforts, and special projects.
• Conduct analysis, prepare presentations, and track milestones to ensure successful delivery of cross‑functional initiatives.

Benefits

• We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.
• Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States.
• For an overview of our benefits, visit https://jobs.citizensbank.com/benefits [https://jobs.citizensbank.com/benefits] .

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level