Business Support Management - Admin Manager - Associate
About The Position
Join our high-performing Business Support Management team, where you’ll help drive operational excellence and empower administrative professionals to deliver impactful support across Digital & Platform Services. We value collaboration, innovation, and your unique perspective. As an Administrative Assistant Manager in Business Support Management (BSM), you will lead a team of Administrative Assistants supporting Digital & Platform Services (D&PS) and D&PS Technology. You’ll foster a culture of productivity, compliance, and professional growth, partnering with senior leaders and cross-functional teams to enable seamless business operations. Finance & Business Management (F&BM) is committed to building strong relationships and driving meaningful outcomes.
Requirements
- Minimum 3 years of relevant administrative, operations, or people management experience
- Strong written and verbal communication skills
- Proven ability to solve problems independently and exercise sound judgment
- Customer service mindset with experience supporting senior stakeholders
- Excellent relationship-building skills with the ability to listen, influence, and drive outcomes
- Highly organized self-starter with consistent follow-through and delivery against deadlines
- Effective collaborator with remote management
- Must be authorized to work in the United States.
- We do not offer any type of employment-based immigration sponsorship for this role.
- Likewise, JPMorgan Chase & Co. will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit, including optional practical training (OPT) or curricular practical training (CPT).
Nice To Haves
- Experience in Human Resources or leading/influencing teams
- Experience in Investment Banking or Financial Services environment
Responsibilities
- Lead daily operations for a team of Administrative Assistants across multiple locations
- Ensure consistent coverage and high-quality service for supported leaders and sites
- Motivate, coach, and develop team members to build future leaders
- Maintain a strong control and compliance environment; identify and mitigate operational risks
- Build and sustain relationships with senior stakeholders and key partners
- Manage partnerships across Digital & Platform Services and the Commercial & Investment Bank
- Provide strategic direction to improve productivity and business leverage
- Build alignment and consensus on key initiatives and process improvements
- Advocate for administrative staff needs and enable effective ways of working
- Lead performance management, including feedback, development planning, and evaluations
- Participate in compensation planning and talent processes
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
