Business Support Management - Admin Manager - Associate

JPMorgan Chase & Co.•Tampa, FL

20h

About The Position

Join our high-performing Business Support Management team, where you’ll help drive operational excellence and empower administrative professionals to deliver impactful support across Digital & Platform Services. We value collaboration, innovation, and your unique perspective. As an Administrative Assistant Manager in Business Support Management (BSM), you will lead a team of Administrative Assistants supporting Digital & Platform Services (D&PS) and D&PS Technology. You’ll foster a culture of productivity, compliance, and professional growth, partnering with senior leaders and cross-functional teams to enable seamless business operations. Finance & Business Management (F&BM) is committed to building strong relationships and driving meaningful outcomes.

Requirements

Minimum 3 years of relevant administrative, operations, or people management experience
Strong written and verbal communication skills
Proven ability to solve problems independently and exercise sound judgment
Customer service mindset with experience supporting senior stakeholders
Excellent relationship-building skills with the ability to listen, influence, and drive outcomes
Highly organized self-starter with consistent follow-through and delivery against deadlines
Effective collaborator with remote management

Nice To Haves

Experience in Human Resources or leading/influencing teams
Experience in Investment Banking or Financial Services environment

Responsibilities

Lead daily operations for a team of Administrative Assistants across multiple locations
Ensure consistent coverage and high-quality service for supported leaders and sites
Motivate, coach, and develop team members to build future leaders
Maintain a strong control and compliance environment; identify and mitigate operational risks
Build and sustain relationships with senior stakeholders and key partners
Manage partnerships across Digital & Platform Services and the Commercial & Investment Bank
Provide strategic direction to improve productivity and business leverage
Build alignment and consensus on key initiatives and process improvements
Advocate for administrative staff needs and enable effective ways of working
Lead performance management, including feedback, development planning, and evaluations
Participate in compensation planning and talent processes