Business Support Lead I - Consumer Investments

Bank of America•Charlotte, NC

2d•Onsite

About The Position

Leads the support/administrative functions for a Consumer Investments market/region usually at a local level. Responsibilities may include budget analysis and recommendations, operations analysis, identification and resolution of work flow issues, associate training, service quality, process improvement. Resolves personnel, audit and/or budget issues by researching and analyzing unusual problems, administers bank programs and policies and provides interpretation to department. Requires an in-depth knowledge of bank policies and programs and of the department's functional operations. May direct workflow activities. Performs varying, advanced and confidential administrative support functions including composing, signing and releasing routine but somewhat complex correspondence. Usually relieves management of administrative details; gathers, compiles and reports information relevant to/for department; may manage a number of different and often conflicting objectives, projects or activities at one time. Communicates with executives and line management to gather or convey relevant information. May be involved in high-level client contact and exposure to sensitive information, and must use considerable tact, diplomacy and judgment. Advanced administrative and analytical skills. Thorough knowledge of a variety of software programs. Responsibilities include: Scheduling of meetings and calendar management Must be resourceful and able to work autonomously across a complex organization structure Assist in coordinating and managing of team routines, events and activities Must be able to be adaptable and work well with people with different interpersonal styles; May assist other Sr. members of the leadership team when needed Expense processing Responsible for meeting/event management and facilitation, communications planning and execution for executive team and all employees, management reporting for various routines, executive presentations. Supports the administrative functions for a region and market team. Responsibilities may include operations analysis, identification and resolution of workflow issues, associate training, service quality, process improvement, business continuity, communication and personnel processes. Manages personnel, recruiting support, coordination of certain projects.

Requirements

1-3 years of financial industry experience
Demonstrated ability in either current or prior positions to interact with senior level leaders
Accuracy/quality control – must demonstrate accuracy & thoroughness and monitor own work to ensure quality
Ability to work independently, multi–task, manage time wisely; handle confidential and sensitive material with highest degree of integrity.
Excellent attention to detail and organizational skills
Pro-active with ability to stay focused and maximize time efficiently
Strong executive presence; superior interpersonal communications skills
MS Office Products (Outlook, Word, Excel, PowerPoint). Must be proficient with these programs.

Nice To Haves

Call center experience
Consumer Investments knowledge
Bachelor's Degree or equivalent work experience

Responsibilities

Scheduling of meetings and calendar management
Assist in coordinating and managing of team routines, events and activities
Expense processing
Responsible for meeting/event management and facilitation, communications planning and execution for executive team and all employees, management reporting for various routines, executive presentations.
Supports the administrative functions for a region and market team.
Responsibilities may include operations analysis, identification and resolution of workflow issues, associate training, service quality, process improvement, business continuity, communication and personnel processes.
Manages personnel, recruiting support, coordination of certain projects.