Business Banking & Consumer Support Specialist II

M&T Bank•Getzville, NY

5d•Onsite

About The Position

Provide operations support to various areas of Business Banking and Consumer Collections. Perform data entry, system maintenance, and monetary transactions. Complete requests within authority level. This position has potential direct contact with agents/auctions and other external vendors; mostly email correspondence with other external vendors.

Requirements

A combined 2 years’ higher education and/or work experience, with a minimum of 1 year relevant work experience.
Strong verbal and written communication skills.
Detail oriented.
Proficient PC skills including word processing, spreadsheet and email software.

Nice To Haves

Bachelor’s degree.
Repo/Remarketing knowledge base.
Knowledge of M&T Bank systems.

Responsibilities

Perform data-entry of various types of information, and from multiple sources (e.g., invoices); receive and verify accuracy of documents.
Creates payment coupons and G/L tickets from auction proceeds/insurance payments.
Prepare ticket work to allocate funds received, to ensure payment of expenses.
Contact outside vendors (e.g., Repo agents, Auctions) to gather and/or provide information on accounts.
Prepare, send and track outgoing checks to clients and vendors.
Monitor and submit requests to change the status of accounts.
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.
Prepare letters to customers for different aspects of Repo/ Remarketing.
Paying invoices.
Setting up transports of units after repossession.
Processing reports for late charge suppressions.
Monitoring e-mailboxes and directing e-mails to proper teams.
Updating procedures.
Processing funds/checks as requested.
Monitoring payment reporting.
Approving fees.