Business Support, Facilities Support

JLL•Rocket Center, WV

2d•Onsite

About The Position

As a Business Support, Facilities Support professional at JLL, you'll serve as a vital link between our facilities operations and the clients we serve. This role centers on providing exceptional administrative and operational support to ensure seamless day-to-day facility management. You'll coordinate maintenance requests, manage vendor relationships, and help maintain accurate records across multiple systems. Working closely with facility managers and site teams, you'll help create environments where our clients can focus on their core business while we handle the complexities of their workspace. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees — and this role puts you at the heart of that mission. You'll have the opportunity to develop your skills in facilities management, client services, and operational excellence while contributing to a team that values collaboration and continuous improvement.

Requirements

High school diploma or equivalent
2+ years of administrative or operational support experience, preferably in facilities management, property management, or corporate services
Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and ability to learn facilities management software systems quickly
Strong organizational skills with proven ability to manage multiple priorities and meet deadlines in a fast-paced environment
Excellent written and verbal communication skills, with a customer service mindset and professional demeanor
Attention to detail and accuracy in data entry, recordkeeping, and documentation management
Ability to work both independently and collaboratively as part of a team, demonstrating flexibility and adaptability
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Associate degree in business administration, facilities management, or related field preferred
Experience with CMMS platforms (e.g., Maximo, FMX, Corrigo) or property management software
Familiarity with facilities operations, building systems, or commercial real estate environments
Background in vendor management, contract administration, or procurement processes
Basic understanding of health and safety regulations, building codes, or environmental compliance standards
Experience supporting budgeting processes or financial tracking activities
Certification or coursework in facilities management, business administration, or project coordination

Responsibilities

Process and track maintenance and service requests through computerized maintenance management systems (CMMS), ensuring timely resolution and client satisfaction
Coordinate with vendors, contractors, and service providers to schedule routine maintenance, repairs, and facility inspections
Maintain accurate documentation of facility operations including work orders, preventive maintenance schedules, service contracts, and compliance records
Serve as a responsive point of contact for building occupants and clients, addressing inquiries and concerns with professionalism and efficiency
Generate reports and metrics on facility performance, service delivery, and operational costs to support data-driven decision making
Support budget tracking and invoice processing for facility-related expenses, ensuring accuracy and proper authorization
Assist in coordinating facility projects and initiatives, from space planning updates to system upgrades, keeping stakeholders informed throughout
Contribute to health and safety compliance by maintaining records, coordinating inspections, and supporting emergency preparedness protocols