Business Support Coordinator

Eastlink • Halifax, NS

1d • Onsite

About The Position

As a Business Support Coordinator, you will be responsible to attend virtual/in person customer meetings as the subject matter expert and ensure the successful implementation of new customers. The Business Support Coordinator delivers ongoing direct support to Eastlink corporate customers to enhance customer satisfaction and retention. The Business Support Coordinator will communicate regularly and act as a liaison with Telephone Operations & Engineering, Repair, and Marketing on the introduction, support, and development of telephony products. The ideal candidate will be a professional, customer focused individual with the skills sets to troubleshoot and manage multiple priorities within an exciting, deadline driven environment.

Requirements

• Experience in a related position, previous telephony experience is an asset.
• Post-secondary education focused on business or technical related field or equivalent experience is an asset.
• Proven track record of providing superior customer service.
• Understanding of Structured Cabling, Fiber Optic, and Fiber Coax systems is an asset.
• Excellent troubleshooting skills, ability to troubleshoot and maintain telephone setups/systems preferred.
• Ability to multi-task, prioritize workload based on various service level agreements.
• Strong interpersonal skills with emphasis on positive results.
• Valid driver’s license coupled with a satisfactory driver’s abstract.
• Frequent local and regional travel is required for this position.

Responsibilities

• Provide subject matter expert technical support to the Sales Team, prior, during and after customer sale including:
• Verify existing programming and local service requirements prior to switch over.
• Coordinate with Sales and Repair to resolve escalated customer service issues.
• Communicate with both the client and sales team to propose service enhancements for service.
• Aid in the training and knowledge share of both internal and external clients on new or updated products.
• Complete work orders and enter into Eastlink’s provisioning systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees