Senior Project Coordinator

Marsh McLennan•Louisville, KY

1d•Hybrid

About The Position

The Business Support & Client Success Specialist provides day-to-day support across participation activities, Client Success operations, internal business processes, and shared mailbox management. This role plays an important part in helping ensure client requests are handled promptly, participation activity is supported effectively, and internal operations run smoothly. This is an early-career professional role suited for someone who is organized, responsive, and service-oriented, with the ability to coordinate across teams and manage multiple priorities. The position is primarily focused on internal business support, while also providing routine client-facing coordination related to participation requests and other inquiries received through shared mailboxes and intake channels. The role works closely with leadership, Client Success, and internal partners to help ensure requests are routed appropriately, followed through consistently, and resolved in a timely manner. This position offers strong exposure to cross-functional work, meaningful business impact, and opportunities for growth over time.

Requirements

Experience in business support, client support, operations, coordination, or similar roles
Strong organizational skills and attention to detail
Strong written and verbal communication skills
Ability to manage multiple priorities and follow through consistently
Ability to coordinate effectively across teams and functions
Experience managing shared mailboxes, request intake, or similar coordination workflows
Ability to communicate professionally with clients and internal stakeholders
Comfort using Microsoft Office tools such as Outlook, Teams, Excel, and Word

Nice To Haves

Experience supporting participation, survey operations, client support, or related business processes
Familiarity with participation-related support activities
Knowledge of survey processes and business operations
Experience working in a service-oriented or client-support environment
Experience with tracking requests, coordinating follow-up, and supporting escalations
Experience using tracking tools or survey systems is a plus

Responsibilities

Support participation-related outreach, solicitation, follow-up, and coordination activities, particularly during participation season
Assist with participation support needs across the team during peak periods
Respond to routine client participation questions and support requests, and coordinate next steps with the appropriate internal teams
Track participation activity, open items, and follow-up needs to help ensure timely resolution
Support escalations, status follow-up, and communications related to participation and client success matters
Help maintain organized processes that improve participation responsiveness and execution quality
Provide business support across team priorities, recurring processes, and operational needs
Help coordinate follow-up items, deadlines, and internal business requests
Support leaders and partners by helping organize work, maintain continuity, and reduce gaps in execution
Assist with tracking, documentation, and status management related to participation and Client Success work
Contribute to process improvements that strengthen coordination, consistency, and service delivery
Manage the team shared mailbox and related intake channels
Review incoming requests, questions, and support needs and direct them to the appropriate person or team
Monitor open items and follow up as needed to help ensure timely response and resolution
Respond directly to routine inquiries when appropriate
Help organize mailbox activity, maintain visibility into request status, and reduce the risk of missed or delayed follow-up
Escalate more complex or sensitive issues to the appropriate leaders or subject matter experts