Business Support Associate

OSF HealthCare • Peoria, IL

2d • Onsite

About The Position

The Business Support Associate maintains and accurately updates employee work schedules, attendance and time keeping records, in accordance with the Organization Policies and Procedures. Provides feedback to Leadership on any discrepancies. Provides direct user support to all levels of team members regarding all aspects of the Time and Attendance System API (payroll software). Maintains Position Management database (Staffing Position Control). Utilizes critical thinking skills to build schedules within API by gathering information, meeting with and training key Leadership. Manages simple to complex projects. Prepares Bi-Weekly and Monthly Reports utilizing above average Excel Skills. Works under strict deadlines to provide daily support. Provides daily support for the Administrative Supervisors and Unit Leadership as directed.

Requirements

• High School/GED
• Familiar with EXCEL
• 2 Years Customer Service Experience
• Availability to work weekend shifts as needed; possibly every other weekend
• Excellent interpersonal and communication skills
• Solid computer skills, including proficiency with Microsoft software
• Strong analytical and problem solving skills, with the ability to be detail oriented.

Nice To Haves

• Associates Degree or higher education (no particular discipline)
• 3 Years of Direct Time Keeping and / or Scheduling Experience
• 3 Years of Maintaining / Configuring a System Application

Responsibilities

• Maintains and accurately updates employee work schedules, attendance and time keeping records.
• Provides feedback to Leadership on any discrepancies.
• Provides direct user support to all levels of team members regarding all aspects of the Time and Attendance System API (payroll software).
• Maintains Position Management database (Staffing Position Control).
• Builds schedules within API by gathering information, meeting with and training key Leadership.
• Manages simple to complex projects.
• Prepares Bi-Weekly and Monthly Reports utilizing above average Excel Skills.
• Works under strict deadlines to provide daily support.
• Provides daily support for the Administrative Supervisors and Unit Leadership as directed.

Benefits

• Comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED