Business Support Senior Associate

DTCC • Jersey City, NJ

11d • Hybrid

About The Position

At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve. Human Resources is a strategic partner to the business, dedicated to managing DTCC's human capital initiatives, sustaining a work environment that promotes excellent performance across the organization and developing and retaining a global workforce that contributes to DTCC's strategy and business imperatives.

Requirements

• 10+ years of executive assistant experience supporting a C-suite, Managing Director, Division President, or equivalent senior executive, preferably in financial services, asset management, fintech, or a similarly regulated environment
• Demonstrated experience managing complex international travel, including direct working knowledge of visa and entry documentation requirements across major global jurisdictions
• Exceptional organizational skills with a verifiable track record of designing and building systems that measurably improve executive effectiveness
• Superior written and verbal communication skills, including demonstrated experience drafting professional correspondence, briefing documents, and executive-level communications
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), enterprise calendar platforms, and corporate travel management systems
• Unwavering commitment to confidentiality and discretion in handling sensitive organizational, personnel, and regulatory information
• Demonstrated experience planning and executing executive-level events and logistically complex engagements
• Ability to manage competing priorities with urgency, calm composure, and sound judgment in high-pressure environments

Nice To Haves

• Experience supporting external-facing executives in financial services who meet with diverse constituents such as clients, regulators, and other senior-level industry participants
• Bachelor's degree or equivalent professional experience

Responsibilities

• Own end-to-end calendar management for the President, exercising independent judgment to prioritize competing demands across internal and external stakeholders
• Maintain a structured briefing system ensuring the executive enters every meeting fully prepared with relevant context, background materials, and pre-read documents
• Proactively identify and resolve scheduling conflicts, often weeks in advance, protecting time for strategic priorities and focused work
• Coordinate complex multi-party meetings with regulators, global counterparties, board members, and senior industry stakeholders across time zones
• Manage cadence of recurring meetings (leadership team, board committees, town halls), including logistics, agenda development, and materials distribution
• Design, implement, and continuously refine organizational systems that enhance the executive's productivity and ensure nothing falls through the cracks
• Maintain a rigorous action-item and follow-up tracking system, monitoring commitments made by and to the executive across all forums and meetings
• Develop and manage a structured filing and document management system for correspondence, agreements, board materials, and regulatory communications
• Build and maintain a stakeholder relationship database capturing key contacts, interaction history, and relationship context to support the executive's engagement priorities
• Create and maintain standard operating procedures for recurring administrative processes, enabling consistency, continuity, and delegation
• Manage complex, multi-leg international travel itineraries across multiple time zones, including Europe, Asia-Pacific, and the Americas
• Maintain current working knowledge of visa requirements, entry documentation, and travel advisories for key markets including the UK, EU, Singapore, Hong Kong, Japan, and other major DTCC jurisdictions
• Build and manage relationships with preferred travel vendors and corporate travel platforms to ensure seamless, policy-compliant executive travel
• Prepare comprehensive travel dossiers including itineraries, hotel details, meeting logistics, local contacts, emergency protocols, and relevant briefing context
• Anticipate and resolve travel disruptions in real time — including rebooking flights, securing alternative accommodations, and communicating changes to all affected parties
• Track and reconcile travel expenses, ensuring timely and accurate submission in accordance with DTCC policy
• Screen, triage, and respond to executive correspondence with appropriate judgment about escalation, urgency, and delegation
• Draft high-quality written communications on behalf of the executive, including correspondence to regulators, industry peers, board members, clients, and internal stakeholders
• Maintain strict confidentiality across all executive communications, including sensitive personnel, regulatory, and strategic matters
• Serve as a credible and professional point of contact representing the President to internal and external audiences at all levels
• Plan and execute executive-level events including leadership offsites, client dinners, industry receptions, town halls, team recognition events, and speaking engagements
• Manage all event logistics including venue selection, catering, AV requirements, run-of-show, seating arrangements, and attendee communications
• Support the executive's participation in industry conferences — including FIA, SIFMA, ISDA, and other relevant forums — coordinating registration, scheduling, briefing materials, and follow-up
• Coordinate client-facing and stakeholder entertainment in a manner consistent with DTCC's brand standards and compliance requirements
• Produce post-event recaps and follow-up task lists to ensure relationship continuity and commitment tracking
• Process and reconcile expense reports, vendor invoices, and procurement requests in accordance with DTCC policy and approval workflows
• Track relevant departmental budget items as assigned, flagging variances and supporting cost management processes
• Coordinate onboarding logistics for new senior leaders joining the division

Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree