Business Support Associate

Renuity•Largo, MD

About The Position

Our Vision: The most trusted name in home improvement, providing every homeowner with a seamless journey to a home they love. Our Mission: Create value for our stakeholders by elevating customer expectations across our industry and consistently delivering best-in-class home improvement services. We accomplish this through tech-enabled innovation, industry-leading talent, and a company-wide commitment to seamless customer experiences. • Looks for ways to show continuous improvement for the team and business • Proactively solves problems while generating alignment with the proper stakeholders • Comfortable with change and is a change agent. Leans into as opposed to resisting it • Brings new ideas to the table to drive the business forward Culture Builder • Brings a positive can-do mindset in good and bad times that permeates through the team • Creates a fun, engaging, and professional work environment • Actively solicits and implements feedback from direct reports • Celebrates and recognizes employee for positively impacting the team and business Most importantly, together we embrace a collaborative spirit to propel all Renuity Divisions to achieve faster growth, greater profitability, and become THE most trusted name in home improvement. Job Summary: The Business Support Administrator Function is responsible for the contract process.

Requirements

Ability to focus on a goal and obtain a pre-determined result.
Ability to influence others to perform their jobs effectively and to be responsible for making decisions and for the results of those decisions.
Ability to organize and direct oneself
Ability to obtain and appropriate the proper usage of equipment, facilities, materials, as well as personnel.
Ability to perform work accurately and thoroughly.
Possessing the trait of being organized or following a systematic method of performing a task.
Ability to find a solution for or to deal proactively with work-related problems.
Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
Conduct and appearance is professional and to company standards and policies.
Excellent communication skills
Problem Solving skills
Ability to use effective verbal and written communication skills.
Proven track record in excellent customer service
Excellent communication skills
Problem Solving skills
Understanding and previous use of CRM systems.
To perform this job successfully, an individual should have a strong knowledge of Microsoft Office 365 Suite, and the ability to learn and effectively use software applications used in the performance of job duties as well as the ability to read and interpret basic construction drawings.
To perform this job successfully, an individual should be able to sit for long periods of time at a desk using a computer and occasionally lift and/or move up to 25 lbs.

Nice To Haves

Previous experience in home improvement job scheduling an asset
Use Closet Pro effectively to price any non -production services

Responsibilities

Processing new job contracts
Review and Process the following Lead Perfection Status’: o Down payment Hold o Slit Deposit o Pending Load o Change Order Pending o Pending Designer Paperwork
Schedule Measure Tech appointments with customers
Schedule Install appointments with customers
Place confirmation calls to customers
Review with customers required actions prior to the appointment day to ready the space for install
Work with Sales, Operations and Engineering to ensure that jobs are not held up in any status
Payment Functions: o Sending demand letters o Listening when required o Reviewing bank turndowns, investigating and providing answers o Review payment transaction failures and contact either sales or install for returns o Review job completion and request funding on financed jobs o Process Line of Credit and Cashier’s checks
Follow up with any financing questions (SVF, AQUA) o Manage any expiring loans o Customers challenging payment o Completion certificate disbursements
Scheduling/CS Function o Review and match Calendly to Lead Perfection Scheduling o Review voicemails and follow up with customers o Welcome call/text o Monitor chat and provide sales ability (Coatings only) o Appointment confirmation calls
Perform other work-related duties as assigned.