Business Support Associate

Renuity • Largo, MD

13d • Onsite

About The Position

The Business Support Administrator Function is responsible for the contract process. This role involves processing new job contracts, reviewing and processing various Lead Perfection Statuses such as Down payment Hold, Split Deposit, Pending Load, Change Order Pending, and Pending Designer Paperwork. The administrator will also schedule Measure Tech and Install appointments with customers, conduct confirmation calls, and review with customers required actions prior to appointments. A key part of the role is to work with Sales, Operations, and Engineering to ensure jobs are not held up in any status. Additionally, the role handles various payment functions including sending demand letters, investigating bank turndowns, processing transaction failures, reviewing job completion for funding, and processing Line of Credit and Cashier’s checks. The administrator will also follow up on financing questions, manage expiring loans, handle customer payment challenges, and disburse completion certificates. The Scheduling/CS Function includes reviewing and matching Calendly to Lead Perfection Scheduling, following up on voicemails, conducting welcome calls/texts, monitoring chat for sales ability (Coatings only), and performing appointment confirmation calls. Other work-related duties may be assigned.

Requirements

• Ability to focus on a goal and obtain a pre-determined result.
• Ability to influence others to perform their jobs effectively and to be responsible for making decisions and for the results of those decisions.
• Ability to organize and direct oneself
• Ability to obtain and appropriate the proper usage of equipment, facilities, materials, as well as personnel.
• Ability to perform work accurately and thoroughly.
• Possessing the trait of being organized or following a systematic method of performing a task.
• Ability to find a solution for or to deal proactively with work-related problems.
• Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
• Conduct and appearance is professional and to company standards and policies.
• Proven track record in excellent customer service
• Excellent communication skills
• Problem Solving skills
• Understanding and previous use of CRM systems.
• Strong knowledge of Microsoft Office 365 Suite
• Ability to learn and effectively use software applications used in the performance of job duties
• Ability to read and interpret basic construction drawings

Nice To Haves

• Previous experience in home improvement job scheduling an asset

Responsibilities

• Processing new job contracts
• Review and Process Lead Perfection Statuses (Down payment Hold, Slit Deposit, Pending Load, Change Order Pending, Pending Designer Paperwork)
• Schedule Measure Tech appointments with customers
• Schedule Install appointments with customers
• Place confirmation calls to customers
• Review with customers required actions prior to the appointment day to ready the space for install
• Work with Sales, Operations and Engineering to ensure that jobs are not held up in any status
• Payment Functions: Sending demand letters, Listening when required, Reviewing bank turndowns, investigating and providing answers, Review payment transaction failures and contact either sales or install for returns, Review job completion and request funding on financed jobs, Process Line of Credit and Cashier’s checks
• Follow up with any financing questions (SVF, AQUA)
• Manage any expiring loans
• Handle customers challenging payment
• Completion certificate disbursements
• Scheduling/CS Function: Review and match Calendly to Lead Perfection Scheduling, Review voicemails and follow up with customers, Welcome call/text, Monitor chat and provide sales ability (Coatings only), Appointment confirmation calls
• Perform other work-related duties as assigned

Benefits

• Salary and benefits shall be paid consistent with Renuity, LLC salary and benefits policy.
• Wages and benefits shall be paid consistent with Renuity, LLC wage and benefits policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed