Business Support Associate

Actalent Services•Troy, MI

17h•Onsite

About The Position

The Business Support Associate is responsible for providing timely and value-adding customer service to our customers including, but not limited to candidates, contract employees, clients and internal partners (both in the field office and corporate or center). This is an customer-facing role that will require ongoing support of customer interactions, problem resolution, and maintaining general office operations, via telephone, email, and in-person.

Requirements

Associates degree with 1+ year(s) of experience in customer service or 2+ year(s) of applicable experience in customer service
Ability to prioritize, organize, and problem solve to achieve expected deadlines
Capability of working in a team-oriented environment and deliver/receive feedback in real time
Excellent written/oral communication and interpersonal skills
Ability to build strong partnerships with all internal customers, both locally and in our corporate locations
Integrity and ability to maintain confidentiality while adhering to HR and company policies
Ability to tackle complex issues and develop innovative, practical solutions
Action and detail oriented; able to prioritize while handling multiple tasks

Responsibilities

Support candidate onboarding, by assisting with pre-employment paperwork completion and coordinating the distribution of PPE and other required assets
Assist with contractor training and certification requirements
Participate in office digital red zones to help communicate onboarding status updates to stakeholders
Partner with centralized teams to support client and contractor onboarding activities, directing candidates or contractors to the appropriate resources.
Serve as point of contact for contractor questions, and facilitate communication to the center (via ACT/OTD and Cases) to support resolution of onboarding, payroll and invoicing issues, such as lost checks with a focus on timely resolution and customer satisfaction
Partner with the center through Cases to update contractor records for address updates, direct deposit changes, etc.
Manage the processing of Distribute live paychecks
Manage contractor travel booking requests
Direct unemployment filing questions and workers’ compensation inquiries to the appropriate teams for resolution
Provide high-quality front-office customer service, including phone and reception support
Partner with talent acquisition to support internal onboarding for all field office/on-premise hiring, including I-9 and onboarding paperwork completion, setting up desk, etc.
In partnership with supervisor, manage internal payroll process
Asset distribution and collection for new internal hires and terminations for internal hires and consultants
Maintain outstanding levels of administrative support to all internal and external employees and resolve issues related to process and technology questions
Serve as primary liaison between field office producers and corporate or center-based teams, and find opportunities to drive partnerships between the center and field employees
Provide education and accountability to field office/VOP producers around important processes, including timely ESF submittal, timely CRG submittal, timely finish ESF submittal, etc.
Serve as point of contact for real estate communications (support any in-office updates/moves/installations), and property management
In partnership with BSS, manage office purchasing (P-card reconciliation) and vendor management (copier maintenance, kitchen appliance service, etc.)
Order, maintain and organize all office supplies, manage mailing and shipments, and file and maintain office paperwork and office directory