Associate Consultant, Business Change Support (Hybrid)

Eversource Energy•Westwood, MA

9d•$71,780 - $79,760•Hybrid

About The Position

The Associate Consultant is a member of the Business Change Support team supporting Customer Care with planning and implementing technical solutions. The Business Change Support team is responsible for working with Customer Care, IT and various stakeholders to ensure smooth, defect free and timely delivery of Customer Group projects, enhancements as well as providing support and communication with resolving system issues. With direction, responsible for testing system changes, assisting with implementation for system support that directly impact critical business goals including company targets and customer satisfaction.

Requirements

Experience in identifying and documenting business needs and understanding quality tactics for Eversource releases working interactively and effectively with technical resources
Foundational knowledge of rates, billing, metering and data files
Demonstrated aptitude for IT systems and databases
Customer-first orientation and strong passion for delivering quality tools, information and content in service to consumer needs
Must possess initiative to think several steps ahead in and anticipate needs of customers and employees
Be comfortable bringing new ideas to the team that align with Eversource, growth and vision
Desire to work collaboratively and experienced in driving projects to completion
Associate degree or equivalent experience.
One (plus) years related work experience preferably working with IT systems (i.e., C2, CIS systems)
Must be available to work emergency restoration assignment as required.
Job may require travel to various Eversource locations between MA/CT/NH as necessary.
Must be able to work off hours.
Work includes calculating, comparing, documenting, coordinating, implementing and presenting.
This role works in an environment that often requires the performance of multiple simultaneous activities, where deadlines need to be met and work is performed under pressure while involving significant business commitments and results.
Must be able to work independently and collaboratively within the organization and be able to recognize and work with sensitive and confidential information.

Responsibilities

Execute test plans and implementation plans for Op Co rate testing, by adhering to User Acceptance Test strategies and participating in the User Acceptance Testing, including bill messages.
Supports system capabilities to deliver enhancements and bug fixes.
Assist with specific operating company initiatives and requirements.
Assist with reviewing and providing recommendations regarding changes or upgrades related to regulatory requests, rate changes and business requests
Contributes to the assessment and improvements to systems, procedures and computer applications related to Customer Care Operations
Supports developing and running data requests from existing systems, data marts and data warehouses
Collaborates with IT and business partners to enhance IT systems in order to make business practices more efficient and economical
Supports both the business and technical understanding of the customer experience, back-end technologies/capabilities and business operations
Provides assistance to various Customer Care training functions for developing instruction/training
Works collaboratively with business and all support partners to drive cross-functional alignment
Handles miscellaneous requests as needed (i.e., security requests, projects)
Must be able to work off hours as necessary