Business Support Assistant

Renewal•Orlando, FL

5d•Onsite

About The Position

Renewal by Andersen is a High-End Window and Door Replacement Company – the Elite Product in the Industry. We offer our customers a signature service experience unlike any other. Because our product is top of the line, our customers have high expectations that we must meet or exceed. Our goal is to delight our customers throughout the process and every member of our team should strive to do their best to provide this type of experience for our homeowners. The Business Support Assistant serves as the primary point of contact for employees, customers, vendors, and visitors while supporting the day-to-day administrative, operational, and facilities needs of the business. This role is responsible for maintaining a professional and welcoming front desk experience, coordinating office operations, supporting company events, managing office resources, assisting with fleet and asset administration, and providing general business support across multiple locations. They also work closely with internal teams to ensure efficient operations, excellent customer service, and a positive workplace experience.

Requirements

High School Diploma or Equivalent
At least 1yr of Office Administration & Customer Service Experience
Prior Experience w/ Computers & Office Equipment (i.e., Microsoft Office, Printer, & Scanner)
Reliable Transportation for Commuting to Various Company Locations is Required
Strong organizational skills and attention to detail.
Excellent communication and interpersonal skills.
Ability to physically move up to 15 pounds
Must be willing to undergo a criminal background check
Must have a valid driver's license and clean driving record

Nice To Haves

Prior Experience within the Home Improvement or Construction Industry is a Plus

Responsibilities

Serve as the primary point of contact for employees, customers, vendors, visitors, and guests, delivering a professional and welcoming experience.
Answer, screen, and direct incoming calls, emails, and inquiries to the appropriate departments.
Manage visitor check-in procedures, maintain visitor records, and coordinate guest arrivals.
Handle incoming and outgoing mail, packages, deliveries, and routine correspondence.
Perform administrative support duties, including data entry, document preparation, recordkeeping, and general office coordination.
Maintain a clean, organized, and professional reception area and ensure consistent front desk coverage during business hours.
Build and maintain positive relationships with vendors, service providers, and internal teams.
Manage office supply inventories, coordinate ordering, and ensure common areas remain stocked, organized, and presentable.
Coordinate facility maintenance, service requests, office equipment needs, and compliance with required postings and office standards.
Maintain the business support calendar and assist with scheduling, meeting room management, and operational support across locations.
Prepare meeting and conference spaces, coordinate catering, and support meeting logistics as needed.
Assist with planning and execution of company meetings, events, celebrations, and employee engagement initiatives.
Coordinate travel arrangements, including flights, hotels, and rental vehicles.
Support fleet administration, including vehicle assignments, maintenance scheduling, recordkeeping, and company asset management.
Maintain accurate records related to fleet activities, operational services, purchases, receipts, expenses, and budget tracking.
Assist with onboarding activities for new team members and provide administrative support for special projects.
Maintain and update Business Support Standard Operating Procedures (SOPs).
Promote teamwork, professionalism, excellent customer service, and participation in company initiatives.
Manage multiple priorities with strong organization, attention to detail, and responsiveness while maintaining confidentiality.
Demonstrate flexibility to support business needs, including occasional travel, after-hours, and weekend events.