Business Support Assistant

RecruitGo

13d • Remote

About The Position

This role is ideal for someone who enjoys being the first point of contact for customers, keeping enquiries organised, and helping the sales and project teams respond quickly and professionally. The core mission of the Business Support Assistant is to manage front-line call answering, coordinate incoming enquiries by phone, email and online chat, and convert quote requests into tasks for the estimating team. The role also supports other sales team activities as needed, helping the team work effectively and provide customers with the best possible service. Success in this position requires a strong team approach and a commitment to Selo’s culture and core values.

Requirements

• At least 1-4 years of experience in customer service, sales support, administration, BPO, or a similar role.
• Excellent written and spoken English, with confidence communicating with UK customers.
• Good working knowledge of Microsoft Excel, Word, Outlook and PDF documents.
• Strong attention to detail and accuracy when handling customer and project information.
• Good organisational skills and the ability to manage multiple tasks and priorities.
• Confident and professional telephone manner.
• Positive, customer-focused attitude with strong interpersonal skills.
• Ability to learn new products, systems and processes quickly.
• Reliable, proactive and comfortable working as part of a team.
• Must be available to work UK hours, Monday to Friday, from 7:30am to 4:00pm, with a 3:30pm finish on Fridays.
• Must have an excellent command of written and spoken English.
• Need a reliable, high-speed broadband connection.

Nice To Haves

• Experience in construction, building materials, manufacturing, engineering, property, interiors or related industries is an advantage.
• Candidates from BPO/customer service environments with strong communication and administrative skills are encouraged to apply.
• Experience using CRM systems or other business management systems is an advantage.

Responsibilities

• Handle telephone and email enquiries, ensuring each enquiry is accurately recorded in the CRM system.
• Act as a professional point of contact for customers, responding to enquiries, concerns and requests promptly and helpfully.
• Coordinate with internal teams to ensure timely project updates and seamless communication with clients.
• Qualify and process incoming enquiries, providing product-related support and directing technical questions to the appropriate internal team where needed.
• Setting up quoting tasks by downloading and noting all relevant information, including client schedules from pdf, to excel.
• Provide quotes.
• Answer calls promptly and professionally, ensuring each customer is supported in line with the Selo way.
• Respond to enquiries directly where possible, or coordinate with the relevant team members to ensure responses are provided within the required timescales.
• Use internal technical product training and our internal chat bot, LOLA, to answer customer questions by phone, email or online chat, escalating more complex queries to the appropriate team member when needed.
• Assist with managing the Sales inbox.
• Work with the internal team to ensure timely delivery of services to clients and ensure that client expectations are met.

Benefits

• Diverse Challenges: Each day offers fresh opportunities and unique challenges that keep your work engaging and rewarding.
• Team Collaboration: Join forces with a supportive team, where your insights and contributions are valued.
• Inclusivity: Be part of an inclusive and diverse workplace that values your contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed