Business Support Analyst Senior- Recon and Oversight

USAA • Charlotte, NC

5d • $85,040 - $162,550 • Hybrid

About The Position

As a dedicated Business Support Analyst focused on accounting reconciliations and oversight, you will analyze complex business, financial, and operational data to support business planning, process optimization, and informed decision-making. Using accounting knowledge and an understanding of reconciliation processes, you will identify opportunities to improve end-to-end processes, automate workflows, strengthen controls, reduce risk, and deliver business value through cross-functional collaboration.

The role requires working in the office four days per week and may be based in San Antonio, Texas; Charlotte, North Carolina; or Plano, Texas. The position supports complex business functions and processes, contributes to the development and implementation of improved applications and processes, and provides analysis, operational support, reporting, and recommendations. It also helps ensure that business risks are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

• Bachelor's degree, or four years of relevant education and/or experience.
• Six years of end-to-end analysis and/or operations experience, including requirement gathering and documentation, operational planning and forecasting, data analytics, or current/future state analysis in support of business planning initiatives and business operations optimization.
• Advanced knowledge of a wide variety of systems coordination, process/product review initiatives, and development of management information requirements for related business functions.
• Knowledge of business operations and systems/business requirements processes.
• Experience facilitating collaboration toward a common understanding of business requirements and driving standard enterprise-wide business processes.
• Knowledge of business analysis tools such as MS Visio, MS Excel, Tableau, and SQL.

Nice To Haves

• Certified Public Accountant (CPA) with a bachelor's degree in accounting, finance, or a related field.
• Experience in general accounting, balance sheet reconciliations, public accounting, and/or supporting external audits, including collaboration with audit firms.
• Knowledge of Internal Control over Financial Reporting (ICFR), SOX compliance, and financial controls impacting books and records.
• Demonstrated ability to lead or support multiple projects simultaneously, partner across business functions, and drive issue identification, resolution, and process improvement initiatives.
• Experience in the financial services industry and familiarity with complex regulatory and accounting environments.
• Strong stakeholder management and communication skills, with the ability to collaborate across accounting, finance, risk, compliance, and audit teams.
• Experience leading complex reconciliations, investigating variances, identifying root causes, and implementing sustainable solutions to improve financial accuracy and operational effectiveness.
• Ability to evaluate end-to-end business processes and identify opportunities for automation, standardization, and simplification that reduce manual effort, strengthen controls, and improve stakeholder experience.
• Experience assessing accounting impacts of operational activities and applying accounting principles to support business decisions, financial reporting accuracy, and process governance.
• Track record of partnering across Finance, Accounting, Procurement, Operations, and third-party vendors to resolve complex issues, improve process execution, and drive business results.
• Experience mentoring peers, leading knowledge-sharing initiatives, and promoting adoption of best practices across teams.

Responsibilities

• Develop and maintain an understanding of complex business functions, specific areas, and related activities.
• Provide expertise in developing business goals and objectives that leverage distribution channels and data and simplify processes.
• Support current complex processes and help business operations and management identify opportunities and solutions for current and future needs.
• Validate information and work with other departments to present documented findings, alternatives, and recommended actions.
• Participate in planning, research, analysis, development, and implementation of new or modified applications and processes.
• Maintain broad system knowledge, stay current on system enhancements, identify training needs, and implement plans.
• Maintain broad business knowledge, stay current on business strategies and initiatives, and identify opportunities for support and enablement.
• Assist with documenting new and revised departmental procedures.
• Gather information about complex processes, analyze data and trends, identify root causes, and develop work products.
• Serve as a resource to team members on routine escalated issues.
• Review and analyze reports and recommend improvements to matrix and reporting controls.
• Develop and analyze ad hoc reports as needed by management or regulatory agencies.
• Contribute to policies, standards, risk management, and controls related to relevant processes.
• Ensure risks associated with business activities are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) and pension.
• Life insurance.
• Parental benefits.
• Adoption assistance.
• Paid time off, including paid holidays and 16 paid volunteer hours.
• Wellness programs.
• Career path planning and continuing education to support professional goals.
• Employees may be eligible for pay incentives based on corporate and individual performance and at the discretion of the USAA Board of Directors.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior