Business Solutions Architect - IFS FSM

Lennox International • Richardson, TX

2d

About The Position

Lennox is seeking a senior IFS Field Service Management (FSM) leader to own the strategy, architecture, implementation, and support of the FSM platform for NAS service operations. The role will drive business transformation, optimize service processes, and establish long-term FSM governance and a roadmap.

The successful candidate will translate business needs into practical FSM solutions that improve service efficiency, technician productivity, and customer experience. They will address complex challenges through strategic problem-solving, engage end users, technical teams, and senior leaders, and lead cross-functional initiatives while managing competing priorities and driving continuous improvement. The role also involves mentoring team members, developing internal expertise, and establishing consistent processes and solution governance.

This is a salaried exempt position with a starting salary range of $126,000–$164,850 annually. The role is eligible for an annual bonus under the applicable company plan and is not eligible for overtime. Lennox describes its culture as grounded in Integrity, Respect, and Excellence, and emphasizes teamwork, inclusion, and career development.

Requirements

• At least 7 years of Field Service Management experience.
• At least 5 years of hands-on IFS FSM implementation, configuration, and solution design experience.
• At least two end-to-end FSM implementations.
• Strong expertise in Scheduling, Dispatch, Preventive Maintenance, Service Contracts, Work Orders, Mobility, and Asset Management.
• Experience integrating FSM with other enterprise applications.
• Strong stakeholder management, leadership, and communication skills.
• Ability to translate business needs into practical solutions and address complex challenges.
• Ability to lead cross-functional initiatives, manage competing priorities, and drive continuous improvement.

Nice To Haves

• IFS Cloud Service Management experience.
• Experience in HVAC, manufacturing, distribution, or service operations.
• Experience with Azure DevOps, Agile delivery, and Power BI.
• Previous solution leadership or architecture experience.

Responsibilities

• Own the strategy, architecture, implementation, and support of the IFS FSM platform supporting NAS service operations.
• Drive business transformation initiatives and optimize service processes.
• Establish long-term FSM governance and the platform roadmap.
• Translate business needs into practical FSM solutions that improve service efficiency, technician productivity, and customer experience.
• Solve complex challenges using strategic thinking.
• Engage end users, technical teams, and senior leadership through effective communication and stakeholder management.
• Lead cross-functional initiatives, manage competing priorities, and drive continuous improvement.
• Mentor team members, build internal expertise, and establish consistent processes and solution governance.

Benefits

• Annual bonus eligibility in accordance with the applicable company plan.
• Tuition reimbursement.
• Medical, dental, and vision insurance.
• Prescription drug coverage.
• 401(k) retirement plan.
• Short-term disability insurance.
• Eight weeks of paid birthing leave.
• Two weeks of paid bonding leave.
• Life and long-term disability insurance.
• Up to 12 days of paid time off per year, depending on hire date and eligibility.
• Two paid well-being days per year, depending on hire date and eligibility.
• One paid volunteer day per year, depending on hire date and eligibility.
• 12 paid holidays per year, depending on hire date and eligibility.
• Three floating holidays per year, depending on hire date and eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed