Business Solutions Analyst II

Chesapeake Utilities Corporation • , VA

18h • Hybrid

About The Position

The Business Solutions Analyst roles support the health, efficiency, and continuous improvement of customer experience systems and business operations. Analysts act as liaisons between business units and technical teams, supporting system health, vendor relationships, data reporting, and business process optimization. Analysts contribute to or lead efforts related to troubleshooting, analysis, documentation, and enterprise-wide projects.

Requirements

• Proficiency in data analysis and visualization tools (Excel, Power BI, Tableau, etc.).
• Working knowledge of SAP systems, customer service technologies, regulatory compliance, company policies and security frameworks.
• Strong knowledge of business systems, vendor management, business process improvement methodologies, data reporting and customer experience or customer-facing technologies.
• Ability to work independently and manage multiple priorities effectively.
• Exposure to or proficiency in SAP S/4HANA, C4C, FSM, SSAM or similar enterprise systems.
• Experience in utility, energy, or regulated customer service environments.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to manage multiple tasks and projects efficiently while adapting to shifting priorities.
• Effective verbal and written communication skills, with a collaborative working style.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Bachelor’s Degree in Business, Information Systems, Finance, or related field, or equivalent work experience.
• 2-4 years of relevant experience in business systems, data analysis, or operational support.
• Standard driver’s license

Responsibilities

• Works independently on moderately complex issues and supports business process improvements.
• Leads system health monitoring efforts, proactively identifying trends and recommending corrective actions.
• Assists with system testing, vendor escalations, and cross-functional problem-solving.
• Develops and maintains business intelligence dashboards and reporting tools to track key metrics.
• Contributes to project teams, leads portions of system reviews, and mentors entry-level analysts.
• Expected to manage tasks and projects with limited supervision and prioritize competing responsibilities.
• Monitor and respond to incoming support requests submitted to the team’s intake system, providing first-level system support and conducting basic troubleshooting before escalating to IT.
• Conduct system health monitoring, system testing, basic troubleshooting, data validation, and QA checks to maintain system performance, accuracy and efficiency.
• Assist with or lead documentation of processes, workflows, and user guides.
• Generate reports and dashboards; perform data analysis to track performance metrics support business decisions.
• Support vendor relationships, assist in tracking performance metrics, as well as contract terms and compliance.
• Collaborate with cross-functional teams to resolve business challenges and improve system usability.
• Participate in project support, research, documentation, and administrative tasks.
• Participate in On-Call Supervisor rotation (minimum two shifts annually).
• Maintain awareness of trends, tools, and best practices related to customer experience and business solutions.

Benefits

• Competitive base salary
• Fantastic opportunities for career growth
• Cooperative, supportive and empowered team atmosphere
• Annual bonus and salary increase opportunities
• Monthly recognition events
• Endless wellness initiatives and community events
• Robust and customizable benefit packages-choose what works best with your life. Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and MORE!
• Paid time off, holidays and a separate bank of sick time!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree