Business Solutions Analyst II

College of Southern Maryland • La Plata, MD

3d • Onsite

About The Position

The Business Solutions Analyst II is responsible for the development, maintenance, and support of the colleges’ ERP and other software systems. This position defines the business requirements and technology-independent process and user acceptance testing (UAT) for technology solutions that meet the needs for various business areas and will bridge the gap between the business customer and the technology solution providers (e.g., vendors, infrastructure team, and development team).The Analyst reviews, analyzes, and evaluates users' needs to create system solutions that support overall business strategies. The Analyst documents requirements, defines scope and objectives, and creates system specifications that drive system development, implementation, and testing. Additionally, the individual in this position serves as a liaison between the information management and technology (IMT) division and college end users.

Requirements

• Bachelor’s degree in business, information technology, or management.
• 3 years of relative job experience.
• Experience with performing business analysis, requirements gathering, and software development methodologies.
• Extensive experience collaborating with business users, developers, and programmers.
• Ability to maintain a high level of technical expertise and stay abreast of current and developing trends in information and instructional technology through professional reading, attending industry conferences, and professional development (training, education, and participation in professional associations).
• Knowledge of quality assurance and best practices.
• Ability to resolve customer issues/problems in a manner that exceeds client expectations.
• Ability to present ideas, both orally and in written form.
• Excellent verbal, written, and reporting communication skills.
• Excellent work ethic and integrity.
• Ability to work autonomously and as a team member.
• Highly proficient at troubleshooting and developing detailed documentation.
• Ability to understand the client’s business processes and the capabilities/limitations of the business applications used.
• Ability to make recommendations that help solve business problems in the most efficient and effective manner.
• Ability to turn business requirements into technical specifications so that other IT staff members can use these technical specifications to modify existing or develop new application functions.
• Experience working on project teams.

Nice To Haves

• Experience Higher Education ERP systems
• Project Management Professional (PMP)
• Lean Six Sigma

Responsibilities

• Gather, analyze, and interpret data to identify trends, patterns, and potential issues.
• Collaborate with stakeholders to understand and document their needs and requirements for new systems or process improvements.
• Visualize and document business processes using workflow diagrams and process flowcharts.
• Identify and articulate new functional software needs and the roles of each class of application user.
• Analyze the impact of change requests.
• Support traceability from requirements through to QA; assisting in the definition of test plans and testing strategies and in the creation of test cases.
• Create detailed project plans, including scope, timelines, budgets, and resource allocation.
• Identify project resources, including personnel, equipment, materials, and budget.
• Monitor project progress against the plan, identify deviations, and implement corrective actions.
• Identify, assess, and manage potential risks.
• Evaluate project performance.
• Identify and resolve project issues, make informed decisions to keep the project on track.
• Responsible for all aspects of the client relationship and deliverables.
• Develop and nurture relationships with key stakeholders.
• Act as the primary point of contact between the organization and its external partners.
• Assist business users, project managers, and IT leadership in optimizing the scope, benefits, and risks of proposed projects; help manage expectations of users and management.
• Maintain a strong collaborative relationship with the Information Management team and Staff, Faculty, Students, Consultants, Contractors, and Software Vendors.
• Partner with business users to fully surface their requirements, conduct interviews with key project stakeholders, document and present the results.
• Maintain accurate records of partnership agreements, activities, and communications.
• Document best practices and lessons from engagement initiatives.
• Create and/or review manuals, procedures, and related user documentation; ensuring documentation is targeted to the appropriate audience.
• Apply reporting and workflow tools to business applications to improve work output and business processes.
• Facilitate effective communication between the organization and its partners.
• Present concepts in a concise and focused manner, including narrative, process diagrams, role and accountability diagrams and business-focused story boards.
• Performs other related duties as assigned.

Benefits

• excellent health insurance benefits
• State Retirement Pension plan
• wellness programs
• Code Green early closure Fridays in the summer
• college closure for spring break
• college closure for several major holidays, including the week between Christmas and New Year
• college closure for several days in March for Spring Break

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level