Business Services Technician

Ritter Communications•Hot Springs, AR

About The Position

Ritter Communications is seeking an experienced Business Services Technician to service, maintain, repair, install, and program multi-line business voice and computing systems, including key and PBX systems, IP telephony systems, and Integrated Access Devices. The role handles modifications, moves, changes, and installations of telephone services for business customers, performs preventative maintenance, and may oversee a trainee. It may also involve sales referrals, site surveys, and customer relationship management. The technician works on customer premises and other Ritter Communications locations, supporting business voice and network equipment, troubleshooting telephone installations and lines, coordinating with internal departments, and performing quality checks. Travel to customer sites, project areas, business events, and other company locations is required as business needs dictate.

Requirements

High school diploma or equivalent.
Four years of related job training and work experience installing and maintaining electronic key systems, installing and repairing PBX systems, and working with wiring, cabling, and associated peripherals.
Manufacturer’s certificate of training on at least one telephone key or PBX system.
Knowledge of basic electronics, specification sheets, and circuit diagrams.
Knowledge of basic switches such as D-Link, Linksys, and Netgear; Ethernet; IP addressing and deployment; IP subnetting; DHCP; and Layer 2 and Layer 3 of the OSI model.
Knowledge of VoIP equipment and concepts, computer Ethernet, Windows desktop, Microsoft Office products, FTP service, telecommunications equipment operations and maintenance, key and PBX systems, IP telephony systems, Integrated Access Devices, company products and services, company policies and procedures, and IP routing.
Skill operating service equipment, including hand tools and testing equipment.
Ability to utilize Carrier Grade monitoring services and configure small Cisco routers such as 800- to 1700-series models.
Ability to communicate professionally and courteously with coworkers and business contacts.
Ability to read and interpret maps, staking sheets, and operating and maintenance instruction manuals.
Ability to pay close attention to detail; evaluate, test, and repair sophisticated equipment; improve or redesign procedures for installation and repair problems; work independently; make sound technical decisions; and function effectively as a team player.
Ability to travel for business requirements and possess a valid driver’s license with a satisfactory driving record.

Nice To Haves

Associate degree in a related field.
NEC certifications and experience.
Other relevant certifications, such as Cisco CCENT, CompTIA A+ and Network+, or Microsoft certifications.

Responsibilities

Install, repair, and maintain NEC, Nortel, and Avaya PBX systems and related equipment, including voicemail, facsimile terminals, paging, and intercom systems.
Provide optical support for POPs and cellular sites.
Install, repair, and maintain IP telephony systems and Integrated Access Devices.
Perform modifications, moves, changes, and installations of telephone services and devices.
Perform quality control checks on work completed at customer premises.
Locate and repair trouble in telephone installations, including repairing or replacing faults.
Coordinate with repair and other departments on service installations and changes to update billing and central office records.
Maintain and repair existing equipment using test sets to locate line trouble; determine repairs such as wiring, station protectors, ground connections, new wires, jacks, lids, and pedestals.
Work with Carrier Grade equipment routers and set up network address translation.
Set up personal and small-network antivirus solutions, such as Symantec, McAfee, and AVG.
Travel to customer sites, project areas, business-related events, and other Ritter Communications locations as required.
May oversee the work of a Business Services Technician trainee and provide sales referrals, site surveys, and customer relationship management.
Perform other related duties and projects as assigned.