Business Services Supervisor

Temple University • Philadelphia, PA

2d

About The Position

Temple University's School of Dentistry is searching for a Business Services Supervisor! As the second-oldest dental school in the U.S., the Maurice H. Kornberg School of Dentistry upholds a legacy of innovation in dental education, research efforts, community service and pioneering healthcare services. Founded in 1863, Kornberg remains a pillar in the dental community. We have more than 7,000 alumni currently redefining the field of oral health around the world. In 2023, the school proudly celebrated its 160th Anniversary. Kornberg supports health and wellness through a range of diverse educational programs and comprehensive patient services. Our students become dedicated and ethical professionals who honor the traditional models of dental care while staying focused on discovering new ones. We train the experts who lead the field. Our renowned faculty and staff provide students with a wealth of opportunities and resources, including smart classrooms, digital dentistry labs, clinics and a preclinical lab that emphasizes collaboration. Students pursue postbaccalaureate, predoctoral, continuing education and advanced education in general dentistry programs.

Requirements

• Bachelor’s degree in healthcare administration, business, finance, or another related field and at least three years related experience.
• An equivalent combination of education and experience may be considered.
• Must have a strong understanding of dental insurance including Medicaid, commercial and managed care.
• Knowledge of CDT coding and revenue cycle processes.
• Leadership and conflict management skills.
• Excellent written and verbal communication and interpersonal skills.
• Must be able to work with a diverse populations of students, faculty, staff, and other external contacts.
• Must have great attention to detail and sound judgments with the ability to multitask, prioritize work and make independent decisions for complex issues.
• Excellent customer services skills with the demonstrated ability to calmly handle various complaints, problems, and questions.
• Proficiency in computer skills; Banner, Microsoft Suite, Adobe etc.

Responsibilities

• Overseeing all functions in the Business Office and supervision of the Business Services staff.
• Lead a team of senior billing representatives and coordinators in our various clinics, registration area, pre-authorization team and cashiers.
• Manage revenue cycle workflows.
• Support and collaborate with leadership to optimize financial performance.
• Handle all of the responsibilities as a Sr Billing Rep, which will include manual and electronic billing, insurance verification, payment posting and reconciliation, follow-up on denied claims or claim requiring additional information, accepting and posting payments, and cash reconciliation.
• Perform other duties as assigned.
• Management of staff
• Maintain Insurance website updates
• Maintain billing templates and fee schedules
• Insurance Payer rules/updates
• Supervise and oversee training of Business Services Staff (Billers, Cashiers, Pre-Auth Coordinators, Front Desk staff, etc.)
• Conduct performance evaluations and coaching
• Monitor productivity and workflow efficiency
• Create staff schedules and manage coverage
• Address performance issues in collaboration with management team and HR
• Familiar with protocols of insurance reimbursement, revenue collection in clinical operations and manages staff to achieve financial goals.
• Represent dental with all contracted health/dental insurance companies and review, modify and initiate software and operational programs to ensure that revenues are collected from all payment sources.

Benefits

• Full medical, dental, vision coverage
• Paid time off
• 11 Paid Holidays
• Tuition remission - eligible employees and their dependents can obtain a degree TUITION FREE
• A generous retirement plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level