Supervisor - Access Services - Appointment Business Center

University of Arkansas•Little Rock, AR

8d•Onsite

About The Position

The Appointment Business Center Supervisor facilitates the operations of assigned work-flows including registration, call center, patient portals, on-line/e-requests, EPIC work queues, and physician referrals. Assists with the testing, managing, and/or monitoring of workflows within UAMS electronic systems to insure maximum productivity. This position assumes the responsibility of the manager during the absence of the manager, educates staff on scheduling requirements, and physician templates, payer requirements, and government rules and regulations required for compliance, registration, and customer service.

Requirements

High school diploma/GED
7 years' experience in registration, billing, or scheduling in a healthcare environment
Proof of legal authority to work in the United States on the first day of employment.

Nice To Haves

Bachelor's Degree in Business, Healthcare, or related field plus three (3) years of registration and/or billing experience
Leadership or supervisory experience
CHAA Certification
Call center experience

Responsibilities

Supervises department staff by monitoring activities and productivity daily
Takes appropriate action to insure staff consistently meets performance standards
Establishes and maintains performance standards for productivity, quality, and compliance.
Implements process improvement and reports results.
Responsible for ensuring the team meets expectations for referral turnaround, call statistics, quality, and customer service.
Provides detailed information to leadership for barriers to scheduling to help improve UAMS access.
Works closely with ABC management to develop, implement, and maintain formalized training plans.
Serves as the main contact for access-related patient complaints for assigned service line(s).
Completes all research to resolve complaints, provides customer service recovery, and completes root cause analysis when required.
Meets with service line(s)
Conduct & attend staff meetings
Participates in the orientation and/or training of new staff.
Performs other duties as assigned