Supervisor, Access Services IMSL

University of Arkansas System • Little Rock, AR

11d • Onsite

About The Position

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans. This posting will fill positions at various clinics, including Cardiovascular, Internal Medicine, and Primary Care. Final clinic assignment will be determined by the department manager based on operational needs and position availability.

Requirements

• High School diploma, GED, or formal educational equivalent
• Seven (7) years of experience in registration, billing, or scheduling in a healthcare environment

Nice To Haves

• Bachelor's Degree in Business, Healthcare, or a related field
• Three (3) years of experience in registration, billing, or scheduling in a healthcare environment
• Leadership or supervisory experience

Responsibilities

• Supervises department staff by monitoring activities and productivity daily and takes appropriate action to ensure staff consistently meets performance standards
• Responsible for ensuring the team meets expectations for work queue productivity, quality, and customer service
• Seeks out continuing education of regulatory changes and industry standards; ensures information is provided to staff timely and based on workload
• Documents personnel issues and promotes a balanced and conducive work environment
• Ensures all department, CABC, ICE, and UAMS policies are followed
• Establishes and maintains performance standards for productivity, quality, and compliance
• Implements process improvement and reports results
• Ensures staff is educated and conducts themselves in the performance of all duties
• Knowledge of individual responsibility and ensures staff preparedness following Joint Commission standards and facility safety and emergency preparedness standards
• Maintains current knowledge of the profession and all state and federal regulatory mandates.
• Maintains required job skills competencies and completes skills assessments annually
• Completes and maintains documentation of continuing education hours annually
• Supervises the day-to-day operations of the assigned Access Coordinators, and Patient Representatives.
• Responsible for knowing and understanding clinic policies/procedures and is able to act on these policies/procedures
• Schedules, reschedules, coordinates, and cancels appointments using the hospital systems
• Works closely with management to develop, implement, and maintain formalized training plans
• Responsible for annual training facilitation staff development and providing employee coaching.
• Responsible for employee evaluations.
• Works with CABC Support for timekeeping and other HR items.
• Promotes teamwork and models the core concepts of Patient Family-Centered Care (PFCC).
• Conducts and assists with crucial conversations with staff when disagreements occur and when necessary progressive discipline.
• Conducts team meetings and one-on-one meetings with direct reports.
• Participates in new employee onboarding, training, and development of staff
• Provides proper transfer of information as necessary using communication skills and tools.
• Responsible for ensuring staff is collecting all frontend payments during the check-in process.
• Perform other duties as needed.

Benefits

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED