Business Services Specialist (Field Office)

Missouri Secretary of State•Springfield, MO

43d•Onsite

About The Position

This is a technical and professional position that involves analyzing documents, assisting customers with inquiries, and performing routine day-to-day functions of the Business Services Division. This position is located in the Springfield Field Office.

Requirements

High School diploma or equivalent is required.
Ability to qualify as a Missouri Notary is required.

Nice To Haves

Some college preferred.
Experience in customer service or working with the public preferred.
Experience working in a fast-paced government office or organization preferred.

Responsibilities

Reviewing, receiving, and processing various and increasingly complex business entity filings, UCC indexing and verifying, and other filings as assigned.
Utilizing a working knowledge of several different chapters of Missouri statutes as they relate to filings and assisting customers.
Using a computer and relevant software, including Windows, Microsoft Office Suite, and Business Services-specific filing software applications.
Conducting quality assurance tests to ensure digital images meet defined standards.
Preparing daily financial reports for the Central office.
Contacting customers for additional payment information.
Answering telephone inquiries and assisting walk-in customers with Notarizations, Apostille/Authentications, and other types of filings.
Conducting NAPS filings.
Providing technical support for online business filers and should have knowledge of various internet web browsers.
Interacting with state employees, officials of other agencies, and the general public.
Corresponding with customers through the unit email account in a timely manner.