Business Services Specialist (Corporations)

Missouri Secretary of State • Jefferson City, MO

2d • Onsite

About The Position

This is a technical and professional position involving, analyzing documents, assisting customer with inquiries and both the routine and complex day-to-day functions of the Business Services Division. Job Functions and General Responsibilities: Providing excellent customer service in the Business Services Division by reviewing, receiving, and processing the various and increasingly complex business entity filings. Utilizing a working knowledge of several different chapters of Missouri statutes as they relate to filings and assisting customers. Using a computer and software, including Windows, Microsoft Office Suite, and Business Services-specific filing software applications. Answering telephone inquiries, assisting walk-in customers Interacting with state employees, state officials, other agencies, and the general public. Providing technical support for online business filers with demonstrated knowledge of various internet browsers. Corresponding with customers through the unit email account in a timely manner.

Requirements

• Analyzing documents.
• Assisting customer with inquiries.
• Performing routine and complex day-to-day functions of the Business Services Division.
• Utilizing a working knowledge of several different chapters of Missouri statutes as they relate to filings.
• Using a computer and software, including Windows, Microsoft Office Suite, and Business Services-specific filing software applications.
• Interacting with state employees, state officials, other agencies, and the general public.
• Demonstrated knowledge of various internet browsers.
• Excellent organization skills.
• Self-motivation.
• Work prioritization skills.
• Excellent oral and written communication skills.
• Flexibility and organization to accomplish assigned tasks expediently and accurately.
• Ability to work independently with outstanding attendance, timeliness, and professionalism.
• Ability to follow Business Services Division policies and procedures to create quality images.
• High School Diploma or equivalent.

Nice To Haves

• Some college preferred.
• Experience working in a fast-paced government office or organization preferred.

Responsibilities

• Reviewing, receiving, and processing business entity filings.
• Answering telephone inquiries and assisting walk-in customers.
• Providing technical support for online business filers.
• Corresponding with customers through the unit email account.
• Assisting satellite offices with questions and issues regarding financial transactions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees