Business Services Operations Coordinator

Goodwill Easterseals Miami Valley•Dayton, OH

About The Position

Do you have a desire to work for an organization driven by empowerment and full inclusion? Goodwill Easterseals Miami Valley is one of the largest employers in the region; with the mission to empower those with disadvantages and disabilities to improve their quality of life. We employ over 600 associates just in our retail stores alone. GESMV also offers over 40 programs and services to the community ranging from job readiness programs to assistive technology services. We offer part-time and full-time positions, with a variety of schedules and hours available. We are always looking for driven, enthusiastic people to join our team. Summary Maintain day-to-day administrative and operational efficiency across Business Services. This role will manage monthly billing processes, oversee system data integrity, draft standard operating procedures (SOPs), and support talent recruitment.

Requirements

High School Diploma or GED required.
Experience successfully managing relationships with various internal customers and end user customers is also needed.
Must have very good written and oral communication skills including the ability to use tools such as Microsoft Word, Excel and Outlook.
Ability to maintain a valid driver’s license and a driving record acceptable to GESMV’s liability insurance provider.
Ability to have reliable transportation as a means of transporting assigned referrals to job interviews in the community, attend meetings, etc.
Ability to pass a criminal background check.
Ability to pass random drug screenings.
Must maintain the ability to obtain the required passes for each of the Government facilities in which work is performed by this business unit.
Will require flexibility in maintaining hours on various shifts for different sites.
Customer Service Oriented with a pleasant disposition.
Must be able to follow through with projects and assignments in a timely and efficient manner.
Proficient in Microsoft Office products.
Uncompromising ethics and integrity.
Must possess excellent interpersonal skills with the ability to relate well with a broad spectrum of people; including consumers and employees.
Ability to communicate effectively.
Ability to effectively present information to management.
Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to read, analyze, and interpret documents.
Must possess excellent organizational, writing, and reading skills.
Commitment to the mission, vision and values of Goodwill Easterseals Miami Valley.

Nice To Haves

Bachelor’s Degree in Business or related field preferred.
Completion of all required trainings upon hire.

Responsibilities

Prepare, verify, and execute monthly client and vendor billing statements.
Reconcile account balances, process invoices, and follow up on outstanding receivables. Collaborate with finance and account teams to resolve billing discrepancies promptly.
Maintain accurate records of operational expenditures and financial logs.
Maintain clean, organized data architecture to support accurate operational analytics and reporting.
Troubleshoot routine system entry errors and coordinate with technical support as needed.
Document, draft, and regularly update Standard Operating Procedures (SOPs) across departments.
Design and refine operational training materials, reference guides, and onboarding manuals.
Identify operational bottlenecks and recommend workflow improvements to increase efficiency.
Draft, post, and manage job advertisements across recruitment platforms (LinkedIn, Indeed, specialized job boards).
Screen candidate resumes, conduct initial phone screenings, and coordinate interview schedules for hiring managers.
Oversee the operational onboarding setup for new hires (e.g., system accounts, equipment provisioning, access badges).