Internal Posting Business Services Coordinator FS9929

Oklahoma State University • Oklahoma City, OK

2d • $19 - $20 • Onsite

About The Position

The Business Services Coordinator assists the Bursar with office operations and is accountable for the office when the Bursar is unavailable. The position reconciles and maintains campus accounts receivable and performs general accounting tasks to support internal controls and compliance with accounting principles. It also performs cashier duties and assists students, faculty, staff, and other customers.

The role manages accounts receivable activities, including third-party contract billing and payments, account reconciliation, research and resolution of discrepancies, monitoring balances, collection efforts, and authorized account transactions. The coordinator supports cashiering, departmental operations, accounting functions, audits, reporting, reconciliations, and process improvements; enters data in Banner; responds to Business Services email; follows institutional policies; completes mandatory training; and participates in at least two professional development activities each year.

The position works in an office environment with significant public contact in person, by telephone, email, and other communication platforms. The schedule may include flexible hours, occasional nights and weekends, and extended hours during heavy enrollment periods. Physical demands include frequent movement between a desk and counter, extended sitting, talking and listening, extensive use of computers, telephone, and office equipment, and possible lifting of up to 25 pounds.

Requirements

• Completion of some college or business-related courses with an emphasis in accounting.
• Two to three years of experience in bookkeeping and/or a financial environment.
• One to two years of cashiering experience.
• One to two years of experience in an office manager or related position.
• Ability to manage multiple priorities amid frequent deadlines, peak workloads, and public or student contact.
• Strong interpersonal and communication skills, including the ability to communicate diplomatically, clearly, and effectively verbally and in writing with students, faculty, staff, and community partners.
• Demonstrated knowledge of office technologies, including computers, fax machines, scanners, the internet, and Microsoft Office applications such as Word, Excel, and Outlook.
• Accurate typing and data-entry skills and attention to detail.
• Ability to work independently and collaboratively as part of a team.
• Problem-solving ability beyond following set instructions and adaptability to change.
• Ability to make appropriate recommendations based on logical and justifiable reasoning.
• Analytical and critical-thinking skills to interpret written policies and procedures.
• Ability to perform basic math functions.
• Experience and confidence speaking in front of students or customers.
• Commitment to assisting customers and representing OSU-OKC and the OSU brand positively and professionally.
• Demonstrated ethical and professional behavior.
• Ability to work flexible hours, including some nights and weekends, and extended hours during designated heavy enrollment periods.
• Ability to handle a high-volume position involving frequent movement from desk to counter, extended sitting, talking and listening, and extensive use of computers, telephone, and other office equipment.
• Ability to lift up to 25 pounds; objects weighing more than 45 pounds require a two-person lift under OSU-Oklahoma City policy.

Nice To Haves

• Associate degree in accounting or business.
• Accounts receivable experience, particularly reconciling accounts and applying internal controls.
• Experience managing multiple work assignments.
• Experience in a high-traffic position involving cashiering and financial transactions with high customer-service expectations.
• Previous higher education experience.

Responsibilities

• Manage accounts receivable activities, including coordinating and processing invoicing, billing, and payments for third-party contracts, military tuition assistance, and veterans’ educational benefits.
• Reconcile student, third-party sponsorship, military, Veterans Affairs, and other receivable accounts to support accuracy, internal controls, and audit compliance.
• Research student account history and resolve discrepancies, billing issues, and payment inquiries.
• Monitor outstanding balances and assist with collection efforts in accordance with institutional policies and procedures.
• Process authorized account adjustments, refunds, payment reversals, and related transactions.
• Perform cashier duties as needed, including receiving payments, processing financial transactions, cashing checks, and processing departmental deposits.
• Balance cash drawers, terminals, and payment systems daily.
• Provide front-line customer service to students, faculty, staff, and external customers.
• Assist the Bursar with departmental operations and accounting functions, special projects, reporting, audits, reconciliations, and operational initiatives.
• Compile and maintain financial records and supporting documentation.
• Assist with process improvements to enhance efficiency, compliance, and customer service.
• Maintain knowledge of and follow OSU and OSU-OKC policies concerning student fees, refunds, financial aid disbursements, and other Business Office functions.
• Enter data in Banner as required and perform general accounting duties as assigned.
• Assist students, faculty, and staff as needed.
• Assist with the Business Services email by responding to and forwarding messages.
• Complete all mandatory training and participate in a minimum of two professional development activities each year.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree