Internal Posting Business Services Coordinator FS9929

Oklahoma State University • Oklahoma City, OK

18h • Onsite

About The Position

The Business Services Coordinator assists the Bursar with office operations and is accountable for the office when the Bursar is unavailable. The role maintains and reconciles campus accounts receivable and performs general accounting tasks to support internal controls and compliance with accounting principles. It also performs cashier duties and assists students, faculty, and staff.

The position manages accounts receivable activities, including invoicing, billing, payment processing, account reconciliation, researching and resolving discrepancies, monitoring outstanding balances, and processing authorized adjustments and refunds. It assists with cashiering and customer service, supports departmental operations, accounting functions, audits, reporting, and process improvements, and performs Banner data entry and other assigned duties. The coordinator follows OSU and OSU-OKC policies related to student fees, refunds, financial aid disbursements, and Business Office functions.

The position operates in an office environment with substantial public contact in person, by telephone, email, and other communication platforms. Office hours are Monday through Thursday, 8:00 a.m.–6:00 p.m., and Friday, 8:00 a.m.–5:00 p.m. Occasional evenings and weekends, flexible hours, and extended hours during designated heavy enrollment periods may be required.

Requirements

• Completion of some college or business-related courses with an emphasis in accounting.
• Two to three years of experience in a bookkeeping and/or financial environment.
• One to two years of cashiering experience.
• One to two years of experience in an office manager or related position.
• Ability to manage multiple priorities amid frequent deadlines, peak workloads, and public or student contact.
• Strong interpersonal skills and ability to communicate diplomatically, clearly, and effectively, verbally and in writing.
• Knowledge of office technologies, including computers, fax machines, scanners, the internet, and Microsoft Office applications such as Word, Excel, and Outlook.
• Accurate typing and data-entry skills, with attention to detail.
• Ability to work independently and collaboratively in a team environment.
• Problem-solving ability beyond following a set of instructions, and ability to adapt to change.
• Ability to make appropriate recommendations based on logical and justifiable reasoning.
• Analytical and critical-thinking skills to interpret written policies and procedures.
• Ability to perform basic mathematical functions.
• Experience and confidence speaking in front of students or customers.
• Commitment to assisting customers and representing the OSU-OKC and OSU brand positively and professionally.
• Demonstrated history of ethical and professional behavior.
• Ability to work flexible hours, including some nights and weekends, and extended hours during designated heavy enrollment periods.
• Ability to handle a high-volume position involving frequent movement from desk to counter, extended periods of sitting, talking, and listening, and extensive use of computers, telephones, and other office equipment.
• Ability to lift up to 25 pounds; objects weighing more than 45 pounds require a two-person lift under OSU-Oklahoma City requirements.

Nice To Haves

• Associate degree in accounting or business.
• Accounts receivable experience, particularly reconciling accounts and applying internal controls.
• Experience managing multiple work assignments.
• Experience in a high-traffic position involving cashiering and financial transactions with high customer service expectations.
• Previous higher education experience.

Responsibilities

• Manage accounts receivable functions, including coordinating and processing invoicing, billing, and payments for third-party contracts, military tuition assistance programs, and veteran educational benefits.
• Reconcile student, third-party sponsorship, military, Veterans Affairs, and other receivable accounts for accuracy, internal controls, and audit compliance.
• Research student account history and resolve discrepancies, billing issues, and payment inquiries.
• Monitor outstanding balances and assist with collection efforts in accordance with institutional policies and procedures.
• Process authorized account adjustments, refunds, payment reversals, and related transactions.
• Assist with cashier duties by receiving payments, processing financial transactions, cashing checks, and processing departmental deposits.
• Balance cash drawers, terminals, and payment systems daily.
• Provide front-line customer service to students, faculty, staff, and external customers.
• Assist the Bursar with departmental operations and accounting functions, including special projects, reporting, audits, reconciliations, and operational initiatives.
• Compile and maintain financial records and supporting documentation.
• Assist with process improvements that enhance efficiency, compliance, and customer service.
• Maintain knowledge of and follow OSU and OSU-OKC policies concerning student fees, refunds, financial aid disbursements, and Business Office functions.
• Perform Banner data entry and general accounting duties as assigned.
• Assist students, faculty, and staff as needed.
• Assist with the Business Services email by responding to and forwarding messages.
• Complete mandatory training and participate in at least two professional development activities each year.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed