Business Risk Manager 2

U.S. Bank • Minneapolis, MN

3d • Onsite

About The Position

The Manager of Product and Marketing Controls and Process Excellence leads a team that enables business procedures, controls, policy implementation, change management, financial controls, and marketing governance activities across PCS Product & Marketing. This leader ensures the organization maintains effective business processes, strong operational disciplines, quality controls, and regulatory compliance while enabling business growth and strategic initiatives. The role serves as a key partner to Product, Marketing, Compliance, Finance, Operations, Audit, and enterprise stakeholders to drive operational excellence, process improvement, and sound business practices.

Requirements

• Bachelor's degree, or equivalent work experience
• 10 or more years of applicable experience
• Bachelor's degree in Business, Finance, Marketing, Management, Operations, Compliance, or a related field.
• 7+ years of experience in business operations, controls, process management, compliance, audit support, governance, project management, or a related discipline.
• 3+ years of people leadership experience with demonstrated success developing and leading high-performing teams.
• Experience leading cross-functional initiatives involving multiple business partners and stakeholders.
• Experience supporting regulatory, compliance, audit, or control-related programs.
• Strong understanding of business process documentation, procedures management, and operational controls.
• Demonstrated ability to manage multiple priorities and deliver results in a fast-paced environment.
• Excellent verbal, written, and presentation communication skills.
• Experience supporting Product, Marketing, Financial Services, Payments, Consumer Banking, or a regulated industry.
• Experience with policy implementation, change management, controls management, or business process improvement programs.
• Knowledge of audit, compliance, operational controls, issue management, or process assessment methodologies.
• Experience leading automation, process simplification, or continuous improvement initiatives.
• Experience working with enterprise governance, approval, or workflow management tools.
• Leadership & Talent Development: Builds and develops high-performing teams through coaching, mentoring, and performance management. Creates an inclusive and collaborative work environment that promotes accountability and engagement. Effectively manages priorities, workload distribution, and employee development opportunities. Encourages innovation, continuous learning, and knowledge sharing.
• Business Acumen: Understands how business operations, customer needs, financial considerations, and regulatory requirements intersect. Applies sound judgment to balance business objectives with operational controls and compliance expectations. Demonstrates the ability to connect day-to-day activities to broader organizational goals.
• Strategic Thinking & Execution: Identifies opportunities to improve processes, enhance efficiency, and strengthen operational effectiveness. Anticipates emerging business needs and develops practical solutions. Translates strategic direction into actionable plans and measurable outcomes.
• Process Excellence: Maintains a strong focus on process quality, consistency, and continuous improvement. Identifies process gaps, inefficiencies, and improvement opportunities. Drives standardization and sustainable business practices across functions.
• Controls & Compliance Management: Applies knowledge of operational controls, compliance requirements, and business procedures to support effective execution. Ensures appropriate oversight of controls, documentation, and assessment activities. Promotes a culture of accountability and adherence to established business standards.
• Relationship Management & Influence: Builds trusted partnerships across Product, Marketing, Compliance, Finance, Operations, Technology, Audit, and enterprise support functions. Effectively influences decisions and drives alignment without direct authority. Navigates complex stakeholder environments to achieve desired business outcomes.
• Communication & Executive Presence: Communicates complex concepts clearly and concisely to diverse audiences. Delivers executive-ready presentations, recommendations, and status updates. Facilitates discussions that drive decision-making and accountability.
• Change Leadership: Leads teams through organizational, regulatory, process, and technology changes. Successfully manages competing priorities while maintaining employee engagement and operational effectiveness. Demonstrates adaptability and resilience in evolving business environments.
• Problem Solving & Decision Making: Uses data, business insight, and analytical thinking to solve complex problems. Makes informed decisions with incomplete information while appropriately managing business impacts. Balances short-term needs with long-term sustainability.

Responsibilities

• Lead, coach, and develop a team of professionals supporting procedures, controls, policy implementation, audit coordination, and marketing governance activities.
• Establish team priorities and performance expectations aligned with business objectives.
• Promote a culture of collaboration, accountability, continuous improvement, and customer-focused execution.
• Build a high-performing team and develop team capabilities through cross-training, knowledge sharing, and succession planning.
• Manage workload prioritization and resource allocation across multiple business initiatives and regulatory commitments.
• Oversee the management of business procedures, including annual reviews, publication, repository management, retention requirements, and document governance.
• Ensure procedures are current, accurate, and aligned with business operations and enterprise requirements in partnership with partners and stakeholders.
• Partner with business leaders to implement process changes and maintain high-quality documentation standards.
• Identify opportunities to simplify processes and improve operational efficiency.
• Lead activities that support the maintenance and effectiveness of business controls.
• Oversee control updates, self-assessments, testing support, and enhancement initiatives.
• Partner with stakeholders to ensure controls remain aligned with changing business processes and regulatory expectations.
• Identify opportunities to strengthen operational practices, improve efficiencies, and reduce operational losses.
• Support implementation of automated and streamlined solutions that improve control execution and business outcomes.
• Serve as the Product & Marketing liaison for enterprise policy updates and implementation activities.
• Coordinate impact assessments, gap analyses, and implementation planning for new or revised policy requirements.
• Facilitate stakeholder reviews and consolidate business feedback.
• Ensure required changes are effectively incorporated into procedures, controls, and business operations.
• Lead coordination of internal audits, external audits, business reviews, and compliance assessments.
• Ensure timely and accurate responses to information requests and testing activities.
• Oversee action plans and remediation efforts resulting from audits, reviews, and assessments.
• Maintain strong partnerships with compliance, audit, and business teams to promote sustainable solutions and continuous improvement.
• Provide oversight for business change review and approval processes.
• Ensure proposed business changes and marketing activities receive appropriate review and approvals.
• Partner with Compliance, Finance, Operations, and business stakeholders to facilitate successful implementation of business initiatives.
• Drive consistency, transparency, and accountability throughout change management activities.
• Provide leadership oversight of the CAP/PAM administration process supporting marketing campaign readiness.
• Ensure stakeholders remain aligned, approvals are completed in a timely manner, and campaign launch requirements are met.
• Partner with Marketing, Finance, Compliance, Operations, and Credit Risk teams to support successful execution of marketing initiatives.
• Monitor adherence to established approval and governance frameworks supporting campaign delivery.
• Act as a trusted advisor to Product & Marketing leaders on procedures, controls, compliance requirements, and operational processes.
• Provide consultation and problem-solving support for business initiatives, process improvements, and regulatory changes.
• Lead efforts to simplify processes, improve quality, and enhance business effectiveness.
• Represent the organization in enterprise initiatives and cross-functional working groups.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Manager