Business Risk Manager 2

U.S. Bank • Minneapolis, MN

1d • $119,765 - $140,900

About The Position

The Manager of Product and Marketing Controls and Process Excellence leads a team that enables business procedures, controls, policy implementation, change management, financial controls, and marketing governance activities across PCS Product & Marketing. This leader ensures the organization maintains effective business processes, strong operational disciplines, quality controls, and regulatory compliance while enabling business growth and strategic initiatives. The role serves as a key partner to Product, Marketing, Compliance, Finance, Operations, Audit, and enterprise stakeholders to drive operational excellence, process improvement, and sound business practices.

Requirements

• Bachelor's degree, or equivalent work experience
• 10 or more years of applicable experience

Nice To Haves

• Bachelor's degree in Business, Finance, Marketing, Management, Operations, Compliance, or a related field.
• 7+ years of experience in business operations, controls, process management, compliance, audit support, governance, project management, or a related discipline.
• 3+ years of people leadership experience with demonstrated success developing and leading high-performing teams.
• Experience leading cross-functional initiatives involving multiple business partners and stakeholders.
• Experience supporting regulatory, compliance, audit, or control-related programs.
• Strong understanding of business process documentation, procedures management, and operational controls.
• Demonstrated ability to manage multiple priorities and deliver results in a fast-paced environment.
• Excellent verbal, written, and presentation communication skills.
• Experience supporting Product, Marketing, Financial Services, Payments, Consumer Banking, or a regulated industry.
• Experience with policy implementation, change management, controls management, or business process improvement programs.
• Knowledge of audit, compliance, operational controls, issue management, or process assessment methodologies.
• Experience leading automation, process simplification, or continuous improvement initiatives.
• Experience working with enterprise governance, approval, or workflow management tools.

Responsibilities

• Lead, coach, and develop a team of professionals supporting procedures, controls, policy implementation, audit coordination, and marketing governance activities.
• Establish team priorities and performance expectations aligned with business objectives.
• Promote a culture of collaboration, accountability, continuous improvement, and customer-focused execution.
• Build a high-performing team and develop team capabilities through cross-training, knowledge sharing, and succession planning.
• Manage workload prioritization and resource allocation across multiple business initiatives and regulatory commitments.
• Oversee the management of business procedures, including annual reviews, publication, repository management, retention requirements, and document governance.
• Ensure procedures are current, accurate, and aligned with business operations and enterprise requirements in partnership with partners and stakeholders.
• Partner with business leaders to implement process changes and maintain high-quality documentation standards.
• Identify opportunities to simplify processes and improve operational efficiency.
• Lead activities that support the maintenance and effectiveness of business controls.
• Oversee control updates, self-assessments, testing support, and enhancement initiatives.
• Partner with stakeholders to ensure controls remain aligned with changing business processes and regulatory expectations.
• Identify opportunities to strengthen operational practices, improve efficiencies, and reduce operational losses.
• Support implementation of automated and streamlined solutions that improve control execution and business outcomes.
• Serve as the Product & Marketing liaison for enterprise policy updates and implementation activities.
• Coordinate impact assessments, gap analyses, and implementation planning for new or revised policy requirements.
• Facilitate stakeholder reviews and consolidate business feedback.
• Ensure required changes are effectively incorporated into procedures, controls, and business operations.
• Lead coordination of internal audits, external audits, business reviews, and compliance assessments.
• Ensure timely and accurate responses to information requests and testing activities.
• Oversee action plans and remediation efforts resulting from audits, reviews, and assessments.
• Maintain strong partnerships with compliance, audit, and business teams to promote sustainable solutions and continuous improvement.
• Provide oversight for business change review and approval processes.
• Ensure proposed business changes and marketing activities receive appropriate review and approvals.
• Partner with Compliance, Finance, Operations, and business stakeholders to facilitate successful implementation of business initiatives.
• Drive consistency, transparency, and accountability throughout change management activities.
• Provide leadership oversight of the CAP/PAM administration process supporting marketing campaign readiness.
• Ensure stakeholders remain aligned, approvals are completed in a timely manner, and campaign launch requirements are met.
• Partner with Marketing, Finance, Compliance, Operations, and Credit Risk teams to support successful execution of marketing initiatives.
• Monitor adherence to established approval and governance frameworks supporting campaign delivery.
• Act as a trusted advisor to Product & Marketing leaders on procedures, controls, compliance requirements, and operational processes.
• Provide consultation and problem-solving support for business initiatives, process improvements, and regulatory changes.
• Lead efforts to simplify processes, improve quality, and enhance business effectiveness.
• Represent the organization in enterprise initiatives and cross-functional working groups.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Manager