Business Resource Advisor at Colmena66

Puerto Rico Science Technology & Research Trust•San Juan, PR

2d•Onsite

About The Position

Colmena66, a program of the Puerto Rico Science, Technology and Research Trust, connects entrepreneurs throughout Puerto Rico with resources to start and grow businesses. The Business Resource Advisor is a trusted guide and liaison for the island’s entrepreneurial and business community, supporting small-business growth, preparedness, job creation, and economic development. The Advisor provides individualized and group guidance, connects entrepreneurs with Resource Network services, and helps build and integrate Puerto Rico’s entrepreneurship ecosystem. The role also serves as a mentor and internal reference for Colmena66’s operations and strategies and contributes to innovative tools and resources that strengthen entrepreneurial ecosystems. The Advisor is the primary point of contact for businesses and organizations using Colmena66’s platforms and leads stakeholder engagement within the Resource Network. The position coordinates with government, academic, and community-based organizations to develop content and educational materials. It also represents Colmena66 at community and industry events and manages client support, partner relationships, educational resources, case records, reporting, and projects. The role is based in San Juan, Puerto Rico, and is full-time. The position is regular and includes a probationary period. The job description may change as the organization adapts to new designations and needs.

Requirements

Bachelor’s degree in business administration or a STEM-related field.
At least 4 years of experience in an active role in the local entrepreneurial ecosystem.
At least 2 years of experience managing internal or external projects.
Bilingual in English and Spanish.
Proven experience developing educational materials in different formats and providing training to different audiences.
Ability to understand small-business needs from startup through growth and the programs available across the network.
Strong written and verbal communication, presentation, and cultural-sensitivity skills.
Ability to analyze quantitative and qualitative data, identify trends, measure impact, and make evidence-based recommendations.
Ability to manage multiple projects and proactively improve processes.
Understanding of basic business finance, funding sources, and government incentives in Puerto Rico.
Proficiency in Microsoft Excel and data analysis and visualization tools, and ability to learn new software and CRM systems quickly.
Willingness to travel across the island and work effectively with diverse personalities.
Client-first, proactive, relationship-building, collaborative, ethical, confidential, respectful, and solution-oriented approach.

Responsibilities

Respond to entrepreneurs’ and small-business owners’ hotline, email, and social media inquiries, preferably within 24 working hours.
Assess entrepreneurs’ stages, goals, and challenges, and provide personalized advisory and technical assistance from startup through growth and expansion.
Provide individual and group orientations and coaching on topics such as business planning, access to capital, and growth strategy.
Connect clients with suitable partners, funding, training, events, and opportunities; follow up to measure outcomes and improve guidance.
Research emerging entrepreneurial needs, trends, tools, resources, funding, training, and business opportunities.
Create educational content for businesses and resource partners, including presentations, webinars, workshops, trainings, blog posts, guides, and templates.
Develop materials explaining network programs and services, and organize website content by growth stage and industry.
Curate events, openings, calls, solicitations, and opportunities for weekly publications.
Research needs the network cannot meet and targeted requests from funders and partners; keep the Resource Navigator and website accurate through scheduled reviews.
Recruit and onboard Resource Partners, strengthen existing relationships, encourage collaboration, and advise partners on improving business services.
Hold regular partner meetings and visits, document outcomes, and develop and deliver entrepreneurial events addressing current needs and market trends.
Keep the team and community informed through weekly and monthly communications; support Colmena66 and PR Science Trust staff as needed.
Represent Colmena66 and serve as a subject matter expert at presentations, conferences, exhibitions, industry events, and community events.
Document services and referrals in SourceLink Pro®, track progress toward goals and performance metrics, and maintain accurate client and partner records.
Build and maintain an internal performance dashboard and CRM reports; conduct follow-up calls and satisfaction surveys; communicate using approved terminology and scripts.
Manage initiatives from ideation to completion, including plans, timelines, budgets, data collection, impact reporting within 14 days of completion, and SOPs.
Develop and improve operating policies and procedures to meet performance targets.
Onboard and support team members and coordinate with marketing, outreach, and DMC teams.
Attend partner and community events, including some outside regular business hours, and travel across Puerto Rico as needed.