Business Relationship Support Representative - GPL Dedicated CSO 2
About The Position
Wells Fargo is seeking a Business Relationship Support Representative in Global Payments & Liquidity (GPL) as part of Enterprise Functions. In this role, you will provide support for a portfolio of customers, work with business client managers to maintain client accounts, and oversee the overall customer experience. You will handle customer issues, assist in decisions with business client managers, and help with customer-associated risk management. This role involves collaborating and consulting with peers, colleagues, and managers to resolve issues and achieve goals, interacting with internal customers, and receiving direction from leaders. You will exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.
Requirements
- 2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Nice To Haves
- Treasury Management product knowledge and experience
- Ability to provide strong customer service and develop customer relationships
- Previous call center experience
- Strong telephone and email etiquette skills
- Intermediate Microsoft Office skills (including MS Excel)
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information
- Strong analytical skills with high attention to detail and accuracy
- Excellent verbal, written, and interpersonal communication skills
- Effective organizational, multi-tasking, and prioritizing skills
- Ability to work effectively in a team environment and across all organizational levels; where flexibility, collaboration, and adaptability are important
- Ability to work in a fast-paced deadline driven environment
Responsibilities
- Provide support for a portfolio of customers
- Work with business client managers to maintain client accounts
- Oversee overall customer experience
- Handle customer issues and assist in decisions with business client managers
- Help with customer associated risk management
- Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
- Interact with internal customers
- Receive direction from leaders
- Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Benefits
- 8 weeks in-office training
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
