Business Support Representative

Covestro•South Deerfield, MA

12d•Hybrid

About The Position

This position will support the analysis and assessment of data within PSM and effectively communicate that information to necessary parties (i.e. Order Management, Commercial). This position will be involved with and serve as a back-up business support point and will provide back-up coverage for critical off SAP sample fulfillment.

Requirements

Bachelor’s degree with 1+ years of relevant experience; OR Associate’s degree with 4+ years of relevant experience; OR High School diploma with 8+ years of relevant experience
Strong job performance in all areas with increasing role responsibility
Strong knowledge of order management, logistics, product planning, customer relationships
Proficient data collecting skills, analytical skills and ability to present / report data clearly and concisely
Experience working with forecasts, safety stock, inventory allocation

Nice To Haves

3+ years SAP experience, preferably in OM / Supply Chain role
Experience in Supply Chain Function / Order Management

Responsibilities

Support the analysis and assessment of data within Planning and Product Supply (PPS) and effectively communicate that information to necessary parties (i.e., Order Management, Commercial).
Support PPS analysis, assessment and reporting of necessary information related to sales orders (including supply issues, lead time issues, late order availability, etc.)
SAP sample order entry to support internal production trials for Innovation Team & replenish SDF off SAP sample inventory. This can include working with master data to create material numbers, update JTS, extend material numbers and reviewing production status
Support Safety Stock and inventory review as well as forecast and release analysis
Support all regional communications; Facilitate communications and support questions from other regions OM / CO colleagues regarding NA SF lead times, expedites, date management and other related topics
Hypercare Export orders for proper date maintenance and order changes
Coordination of data for daily PPS meeting (incoming orders, expedites, etc.).
Maintain shared file on Teams
Support monthly health checks on sales order for date maintenance issues
Act as back up for rebate management
Coordinating dispute resolution
Ensuring master data properly set up for new incoming orders, following up on proper lead time is being managed by MD, OM and CO
Support CO on entering approved Debits/credits for customers
Attend MRB and Accounts receivable meetings for material/customer issues and work with P&T and planning as needed