Business Support Representative

Covestro • South Deerfield, MA

11d • Hybrid

About The Position

We are Covestro. We are curious. We are courageous. We are colorful. We refine chemical material solutions with game-changing products. Let us empower you to push boundaries. Join us and our 18,000 colleagues now and together we will make the world a brighter place. This position will support the analysis and assessment of data within PSM and effectively communicate that information to necessary parties (i.e. Order Management, Commercial). This position will be involved with and serve as a back-up business support point and will provide back-up coverage for critical off SAP sample fulfillment.

Requirements

• Bachelor’s degree with 1+ years of relevant experience; OR Associate’s degree with 4+ years of relevant experience; OR High School diploma with 8+ years of relevant experience
• Proficient data collecting skills, analytical skills and ability to present / report data clearly and concisely

Nice To Haves

• 3+ years SAP experience, preferably in OM / Supply Chain role
• Experience in Supply Chain Function / Order Management
• Knowledge and Skills: Strong job performance in all areas with increasing role responsibility
• Strong knowledge of order management, logistics, product planning, customer relationships
• Experience working with forecasts, safety stock, inventory allocation

Responsibilities

• Support the analysis and assessment of data within Planning and Product Supply (PPS) and effectively communicate that information to necessary parties (i.e., Order Management, Commercial).
• Support PPS analysis, assessment and reporting of necessary information related to sales orders (including supply issues, lead time issues, late order availability, etc.)
• SAP sample order entry to support internal production trials for Innovation Team & replenish SDF off SAP sample inventory. This can include working with master data to create material numbers, update JTS, extend material numbers and reviewing production status
• Support Safety Stock and inventory review as well as forecast and release analysis
• Support all regional communications; Facilitate communications and support questions from other regions OM / CO colleagues regarding NA SF lead times, expedites, date management and other related topics
• Hypercare Export orders for proper date maintenance and order changes
• Coordination of data for daily PPS meeting (incoming orders, expedites, etc.).
• Maintain shared file on Teams
• Support monthly health checks on sales order for date maintenance issues
• Act as back up for rebate management
• Coordinating dispute resolution
• Ensuring master data properly set up for new incoming orders, following up on proper lead time is being managed by MD, OM and CO
• Support CO on entering approved Debits/credits for customers
• Attend MRB and Accounts receivable meetings for material/customer issues and work with P&T and planning as needed

Benefits

• Equal Employment Opportunity: Hiring and advancement are based on job-related requirements and on an individual's qualifications to perform a job. All aspects of employment are carried out free of discrimination or harassment based on race, color, religion, sex (including pregnancy), national origin, age, disabilities, genetic information, veteran status, sexual orientation, gender identity/gender expression or any unlawful criterion, existing under applicable federal, state, or local law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level