Business Relationship Support Associate - Technical Support Analyst

Wells Fargo & Company•El Monte, CA

3d•$31 - $46•Hybrid

About The Position

Wells Fargo is seeking a Business Relationship Support Associate - Technical Support Analyst in Global Payments & Liquidity (GPL) as part of Enterprise Functions. As part of the team, you will provide consultative, end‑to‑end technical support for small business, middle‑market, and corporate clients using our digital banking platforms in a call-center environment. The team collaborates with internal partners and external vendors to support our WellsOne Commercial Card suite of applications that enable payments, receivables, and advanced reporting capabilities.

Requirements

6+ months of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Understanding of computer networking, including but not limited to local area networks (LAN), wide area networks (WAN), internet service provision (ISP), internet protocol (IP), local machine and group security policies, firewalls, and web proxy/content filtering.
Advanced understanding of end-user operating systems, Windows 10, and MacOS.
Advanced understanding of settings in web browsers such as Microsoft Edge, Mozilla Firefox, Google Chrome, and Safari.
Advanced understanding of smartphones and tablets, including Apple iOS and Android OS, using both native application and web-based functions.
Proven success in problem analysis and resolution with strong attention to detail and accuracy
Excellent verbal, written, and interpersonal communications skills
Strong organizational skills; ability to multi-task and work in a deadline driven environment.
Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important

Nice To Haves

A BA/BA degree or higher in Information Technology
Technical support experience
Commercial Card experience
CompTIA A+ certification
Intermediate Microsoft Office (Word, Excel, and Outlook) skills
Knowledge and understanding of treasury management industry products and services, specifically related to Commercial Card

Responsibilities

Be responsible for a complex portfolio of customers
Share leadership role with managers to oversee a portfolio of accounts
Identify opportunity for process improvements within the portfolio
Review and analyze the decision process for customer accounts
Evaluate the profitability and risk of designated portfolio
Verify compliance and report identified issues for resolution
Present recommendations to resolve and exercise independent judgment
Develop expertise in the policies, procedures, and compliance requirements
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
Interact with internal customers
Receive direction from leaders
Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements