Business Relationship Manager Senior Deepening - Vice President

JPMorganChase•Troy, MI

About The Position

As a Business Relationship Manager Senior Deepening banker in Business Banking, you will manage a portfolio of large, profitable business clients with annual revenue greater than approximately $5 million. The role focuses on deposit acquisition, product deepening, client retention and growth, and referrals to increase primary bank share. You will provide a high-touch client experience through relationship building and financial advice, with attention to client experience and risk management, while deepening existing relationships and leveraging referrals to acquire new ones. You will manage approximately 80–100 stable or mature-stage business clients, provide business deposit and cash management solutions, and manage business credit opportunities up to approximately $15 million. You may also support branch-based business bankers on sizeable business credit deals. The role involves developing customized business banking solutions, cultivating long-term primary banking relationships, understanding business owners’ personal financial goals, coordinating with internal partners and product specialists, and following risk-management, control, and regulatory requirements.

Requirements

At least 5 years of experience in a Business Banking Relationship Management role or related business lending experience.
Strong knowledge of deposit and cash management products and services.
Knowledge of business credit underwriting and commercial credit training.
Ability to use seasoned judgment to offer comprehensive, customized solutions that meet client needs.
Ability to monitor and research market and industry trends and business outcomes to anticipate client needs, and to present proactive solutions and innovative alternatives when appropriate.
Demonstrated ability to anticipate client issues, take ownership of problems on clients’ behalf, and follow through on commitments.
Strong relationship-building and excellent communication skills with individuals at all levels, internally and externally.
Ability to influence others to achieve desired outcomes and use technology to interact with clients effectively and efficiently.
Excellent organizational skills and ability to manage priorities, work under pressure, and meet tight deadlines.
Self-directed, proactive, and creative approach; sound judgment and ability to navigate ambiguity.
Ability to balance client needs with associated risks and the interests of the firm.

Nice To Haves

Bachelor’s degree in Finance or a related field, or equivalent work experience.
At least 3 years of experience managing clients with more than $10 million in revenue.
Proficiency in Microsoft Office tools, including Outlook, Excel, Word, and PowerPoint.
In-depth knowledge of diverse businesses, industries, markets, and financial and economic concepts.

Responsibilities

Manage, retain, and deepen a portfolio of approximately 80–100 stable or mature-stage business clients with annual revenue greater than approximately $5 million.
Provide business deposit and cash management solutions and manage business credit opportunities up to approximately $15 million.
Support branch-based business bankers on sizeable business credit deals as needed.
Deliver comprehensive, customized business banking solutions tailored to clients’ financial needs and business circumstances.
Use knowledge of business, finance, banking, credit, and risk management to recommend solutions that serve clients and support portfolio profitability.
Use knowledge of businesses, industries, markets, financial and economic concepts, and marketing techniques, along with Chase resources and materials, to develop a business network and prospects.
Conduct regular in-person or virtual calls with existing clients, referrals, and centers of influence at their places of business to cultivate long-term primary banking relationships.
Understand business owners’ personal financial goals and needs, and partner with Branch, Wealth Management, and Private Bank to identify and deliver appropriate personal financial solutions.
Use knowledge of treasury products and partner with product specialists to onboard clients, deliver accounts and services end to end, follow up after account opening, identify additional solutions, and establish digital capabilities.
Follow sound risk-management protocols and control policies and adhere to regulatory requirements.