Business Project Advisor- Customer Experience (CX) Change Management

Cigna Healthcare•Bloomfield, CT

1d•Remote

About The Position

The Business Project Advisor is a trusted individual contributor on The Cigna Group’s CX Activation team, partnering closely with the CX Activation Senior Manager to turn customer experience commitments into meaningful, lasting change. This role is ideal for a change leader who brings clarity to ambiguity, connects strategy to action, and inspires adoption across a complex enterprise. By translating executive intent into everyday behaviors, this role helps leaders, teams, and operating rhythms consistently deliver better experiences for the people we serve.

Requirements

Minimum 6 years of experience leading or supporting enterprise‑wide change initiatives in complex, matrixed environments.
Demonstrated ability to drive sustained behavior change beyond initial launch or communication.
Experience translating strategy into practical guidance leaders and teams can apply.
Strong judgment and comfort navigating ambiguity, adoption risk, and enterprise‑level change.
Proven ability to influence, enable leaders, and partner effectively across functions.

Nice To Haves

Bachelor’s degree in business, organizational change, communications, or a related field.
Experience supporting customer experience, transformation, or enterprise activation efforts.
Familiarity with executive operating rhythms, leadership cascades, or large‑scale change programs.
Experience partnering with communications, analytics, or learning teams to reinforce change.

Responsibilities

Activate enterprise customer experience (CX) commitments by translating strategy and executive direction into clear expectations leaders can act on.
Partner closely with the CX Activation Senior Manager to drive sustained CX behavior change across leaders, teams, and matrixed functions.
Identify adoption risks early across leadership levels and functions, and design targeted interventions that maintain momentum and credibility.
Partner with and influence matrix partners of change levers —communications, leader enablement, training, and reinforcement—to embed CX behaviors beyond initial rollout.
Develop executive‑ready change narratives, frameworks, and cascades that support decision‑making, accountability, and alignment.
Monitor adoption progress and proof points, surfacing insights that guide leadership actions, adjustments, and prioritization.
Design and sustain education and reinforcement approaches that build shared understanding of CX actions, metrics, and expectations.
Collaborate across the CX Activation team and the Lead to One Experience team to ensure change efforts are aligned, cohesive, and enterprise‑ready.