Business Program Manager - Employee Experiences Global Customer Success

Microsoft•Redmond, WA

About The Position

The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty. The Business Program Manager - Employee Experiences Global Customer Success is pivotal in driving strategic initiatives that support customer success and readiness across GCS and CSU. This role ensures programs are aligned with organizational priorities, delivering impactful, audience-focused experiences, and bridging strategy with execution through cross-functional collaboration. Beyond core duties, this position leads and supports key strategic programs—including Pace Setters, Customer Community initiatives, and other engagement efforts—to strengthen employee and customer adoption, and loyalty. The Content Program Manager designs and manages content to amplify these programs, ensuring consistent messaging, measurable outcomes, and alignment with Microsoft’s customer success vision. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Requirements

Bachelor's Degree in Business, Communications, Journalism, Marketing, Public Relations, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience.
Excellent communication and stakeholder management.
Experience in negotiating and managing vendor/instructor relationships.

Nice To Haves

Master's Degree in Business, Communications, Journalism, Marketing, Public Relations, or related field AND 6+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Communications, Journalism, Marketing, Public Relations, or related field AND 8+ years experience in program management, process management, or process improvement OR equivalent experience.

Responsibilities

Develop and execute strategic program plans aligned with GCS priorities and CE&S objectives.
Manage multiple projects across the content lifecycle, ensuring timely delivery and quality standards.
Partner with engineering, product, marketing, and customer success teams to deliver integrated content experiences.
Cultivate audiences across platforms (e.g., social, learning portals) to maximize reach and impact.
Ensure content adheres to Microsoft brand, accessibility, and compliance standards
Embody our culture and values.