Business Program Manager - Employee Experiences Global Customer Success

Microsoft • Redmond, WA

5d

About The Position

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty. The Business Program Manager - Employee Experiences Global Customer Success is pivotal in driving strategic initiatives that support customer success and readiness across GCS and CSU. This role ensures programs are aligned with organizational priorities, delivering impactful, audience-focused experiences, and bridging strategy with execution through cross-functional collaboration. Beyond core duties, this position leads and supports key strategic programs—including Pace Setters, Customer Community initiatives, and other engagement efforts—to strengthen employee and customer adoption, and loyalty. The Content Program Manager designs and manages content to amplify these programs, ensuring consistent messaging, measurable outcomes, and alignment with Microsoft’s customer success vision. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Requirements

• Bachelor's Degree in Business, Communications, Journalism, Marketing, Public Relations, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience.
• Excellent communication and stakeholder management.
• Experience in negotiating and managing vendor/instructor relationships.

Nice To Haves

• Master's Degree in Business, Communications, Journalism, Marketing, Public Relations, or related field AND 6+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Communications, Journalism, Marketing, Public Relations, or related field AND 8+ years experience in program management, process management, or process improvement OR equivalent experience.

Responsibilities

• Develop and execute strategic program plans aligned with GCS priorities and CE&S objectives.
• Manage multiple projects across the content lifecycle, ensuring timely delivery and quality standards.
• Partner with engineering, product, marketing, and customer success teams to deliver integrated content experiences.
• Cultivate audiences across platforms (e.g., social, learning portals) to maximize reach and impact.
• Ensure content adheres to Microsoft brand, accessibility, and compliance standards
• Embody our culture and values.

Benefits

• Certain roles may be eligible for benefits and other compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level