Business Product Manager I - Litigation Management Platform

AmTrust Financial Services•Cleveland, OH

7d•$58,500 - $75,000

About The Position

This role is responsible for eliciting, analyzing, documenting, and translating business requirements into detailed functional specifications and user stories. The Business Product Manager I will support ongoing administration and enhancement efforts within the Litigation Management Platform and the Salesforce ecosystem. This includes collaborating with Salesforce administrators, developers, and vendors to design, refine, and implement system solutions, as well as assisting in the evaluation and deployment of new features and functionality. The position also involves supporting field configuration reviews, business process alignment, and maintaining data integrity. A key part of the role is developing and executing User Acceptance Testing (UAT) plans, test cases, and regression testing, coordinating these activities with business stakeholders and technical teams, documenting defects, tracking resolutions, and validating fixes before production deployment. The goal is to ensure solutions meet functional requirements and business expectations, and to support reporting and dashboard development for operational and management insights.

Requirements

1-3 years of experience in legal operations, litigation support, product management, business analysis, or related roles.
Basic understanding of litigation processes and legal case management workflows.
Experience gathering, documenting, and analyzing business requirements.
Strong analytical and problem-solving skills.
Ability to effectively collaborate with both business and technical stakeholders.
Strong organizational skills with attention to detail.

Nice To Haves

Experience working with Salesforce or Salesforce-based applications preferred.

Responsibilities

Elicit, analyze, document, and translate business requirements into detailed functional specifications and user stories.
Support ongoing administration and enhancement efforts within Litigation Management Platform and the Salesforce ecosystem.
Collaborate with Salesforce administrators, developers, and vendors to design, refine, and implement system solutions.
Assist in the evaluation and deployment of new Salesforce and Litigation Management Platform features and functionality.
Support field configuration reviews and business process alignment while maintaining data integrity.
Develop and execute User Acceptance Testing (UAT) plans, test cases, and regression testing.
Coordinate testing activities with business stakeholders and technical teams.
Document defects, track resolutions, and validate fixes before production deployment.
Ensure solutions meet functional requirements and business expectations.
Support reporting and dashboard development to provide operational and management insights.