Business Process Support Analyst
About The Position
The Bureau of the Comptroller and Global Financial Services (CGFS/GSS/PSS) requires the contractor to provide services in the Post Support Services Unit (PSS). PSS has high-visibility and very important responsibility in providing financial management services to include Vouchering, Time and Attendance, Accounting, Reconciliation, Financial Systems Analysis and Financial Reporting support services, to participating overseas missions that are in conflict and distressed areas. The business analyst position works on a team to provide systems analysis and support services with specific duties to be assigned by the Manager.
Requirements
- Must have a four-year degree from an accredited university or college in accounting or a related field such as computer science or business administration.
- Related experience may be substituted for education requirement (e.g., 4 years of related experience substituted for a 4-year degree)
- All contractors supporting this Department are required to successfully complete a Moderate Risk Public Trust investigation or obtain and maintain a Secret security clearance as a condition of employment.
Nice To Haves
- Experience with DoS financial systems used by Overseas posts, both internal and external systems
- Knowledge of Federal accounting/financial management policies, reporting, practices, operations, and procedures
- Demonstrated capability analyzing complex financial systems requirements, problems, and issues
- Flexibility and adaptability
- Detail-orientated and have strong analytical, communication and organizational skills.
- Strive to improve both internal and external customer satisfaction
Responsibilities
- Provide general administrative support services for the PSU Team, e.g. assistance with time and attendance, reporting, new employee onboarding, meeting preparation, etc.
- Serve as the system administrator for databases maintained at the post-level
- Administer web-based system access, e.g. submit requests for new users and/or new roles, and in depth understanding of roles and associated permissions
- Support Business Process Analysis team to synthesize additional capabilities for innovation and continuous improvement
- Supports reports and reconciliation activities, financial systems analysis, or other functional requirements
- Support Business Analysis team when working with staff to ensure functional understanding of system changes and testing
- Assist Business Analysis team’s communications to PSU management and staff in advance of implementing new tools and/or procedures, as well as status updates, concerns, or issues.
- Respond promptly and accurately to requests and inquiries from customers, following up on incoming communications
- Strive to improve both internal and external customer satisfaction
- Log issues, track resolutions, and fielding additional support as needed
- Support CGFS ISO-9001 activities as needed
- Other Duties as Assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
