Business Process Specialist - Records Information Management (Austin City Clerk's Office)

City of Austin•Austin, TX

3d•$65,510 - $81,890•Onsite

About The Position

The City of Austin’s City Clerk’s Office is seeking a knowledgeable and proactive records management professional. Under general supervision, this position performs professional-level research and analysis and routine or semi-routine administrative and operational support work related to project management, quality management, performance measurement, change management, and business process improvement. The role supports senior process consultants, auditors, and team leaders and serves as a subject matter resource on records and information management laws, regulations, best practices, and retention requirements. The position consults with staff on records policies and procedures, interprets retention schedules, supports City-wide records and information management practices, and delivers training. It also assists with projects, research, process analysis, policy and procedure improvements, databases and spreadsheets, project scheduling, status reporting, meeting documentation, and recommendations. The work is based at Austin City Hall in Austin, Texas, Monday through Friday, 8:00 a.m. to 5:00 p.m. Travel to multiple locations may be necessary when required by job duties and the employee meets City driver safety standards. The annual hiring range is $65,510 to $81,890. A bachelor’s degree in a job-related field and one year of related experience are required, with experience substitutable for education up to four years. A résumé and cover letter are required, and an assessment may be administered during the interview process.

Requirements

Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus one year of experience related to the job; experience may substitute for education up to a maximum of four years.
Knowledge of business strategies, objectives, planning, development, management processes, and process improvement.
Knowledge of research methodologies, cost/benefit analysis, statistics, and financial modeling.
Knowledge of applicable City of Austin, state, and federal statutes, ordinances, and codes.
Knowledge of performance measures, quality improvement programs, and project management methods.
Oral and written communication skills across print, electronic, presentation, and telephone formats.
Computer and related software application skills.
Data analysis and problem-solving skills.
Ability to quickly recognize and analyze irregular data and situations.
Ability to work independently and as part of a team.
Ability to explain and demonstrate performance of essential job functions, with or without reasonable accommodation.
Résumé and cover letter; the cover letter should describe interest in the position and relevant experience.
A complete employment application detailing work history, job titles, employment dates, duties, and responsibilities.

Nice To Haves

Knowledge of document management systems, document scanning technologies, content management systems, databases, and department or enterprise business applications.
Ability to train others.
Knowledge of training methodologies and techniques, including curriculum development.
Certification in information governance or information management, such as Certified Records Manager, Information Governance Professional, or Certified Information Professional, or ability to obtain a certification within six months.

Responsibilities

Serve as a subject matter expert on records and information management laws, regulations, industry best practices, and legal retention requirements.
Research local, state, and federal citations, laws, and regulations related to records management to support policy development and compliance.
Lead or support analysis and evaluation of the effectiveness of City-wide record-keeping operations.
Provide technical and best-practice recommendations and participate in developing the City-wide records and information management program, including indexing, archival, retention, disposition, and classification policies, standards, and procedures.
Consult with executives, managers, supervisors, and staff on records policies and procedures and promote compliance with records laws and regulatory requirements.
Train staff in records management requirements and practices.
Assist in planning, executing, and closing projects related to records and information governance and other operational or administrative assignments.
Develop and maintain spreadsheets, databases, and other data resources to support research, tracking, and analysis of training activities, project milestones, and compliance metrics.
Conduct research, analyze trends, assess the accuracy and relevance of information, and evaluate alternatives.
Assist with recommendations for implementing new or revised policies, procedures, and process improvements.
Contribute to reviewing and revising standard operating procedures, policies, and procedures to improve records management practices.
Write reports summarizing findings, data collection methods, implementation options, and related information.
Establish project schedules using project planning tools, maintain project status reports, and communicate project and process status to stakeholders.
Facilitate and document meetings, capture action items, and map processes using flowcharting methodologies.
Maintain positive working relationships with managers, supervisors, employees, and other stakeholders to gain cooperation and support.

Benefits

Low-cost medical insurance.
Dental insurance.
Vision insurance.
Paid leave time.
Competitive retirement plan.
Training opportunities.
Generous leave and work-life balance programs.
Wellness programs and mental health support.
Access to on-site fitness centers.
Professional development and leadership opportunities.
Sustainable transportation options, including access to public transit and bike-friendly infrastructure.