Business Process Owner Mid-Level- Bank

USAA•Tampa, FL

1d•$77,120 - $147,390•Hybrid

About The Position

As a dedicated Business Process Owner Mid-Level-Bank, you will plan, direct and coordinate activities for moderately complex and complex processes, including problem definition, evaluation of requirements, design, testing, and implementation of business processes. Understand the process operating objectives, business rules, performance requirements, risks, and controls and interactions between dependent processes to minimize failures, eliminate redundancies, and control process performance necessary to achieve efficient, effective design and execution of the process. Supports alignment of process to overall experience strategy and vision. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.

Requirements

Bachelor's degree; OR 4 years of relevant education and/or experience.
4 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization.
Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies.
Hands on experience with process mapping and modeling and creating and validating process documentation.
Understanding and application of process management standards and policies, and knowledge of applicable regulations and risk management practices.
Demonstrated experience with utilizing various systems to collect and analyze data.
Knowledge of federal laws, rules, regulations, and applicable guidance to include OCC Heightened Standards, BSA/AML, REG E, UDAAP/UDAP.

Nice To Haves

4 years of experience in banking operations or a related financial services role.
Familiarity with backend banking systems and strong aptitude for learning to navigate and update them.
Experience with Fiserv, ALS, or Fidelity is strong plus.
Understanding of how name/address impacts downstream banking processes and products.
Knowledge of banking regulations related to customer information (FCRA, AML/CIP).
Emerging understanding of process management principles, including the importance of controls and procedures.
Developing analytical and problem-solving skills to support the identification and resolution of process issues.
Exposure to reporting tools and willingness to develop proficiency in process monitoring and data analysis.
Effective communication and interpersonal skills, with the ability to engage with stakeholders and a willingness to build collaborative relationships.
Possesses a foundational understanding of risk in banking operations and a willingness to develop risk management skills.
High adaptability and a demonstrated aptitude to quickly learn new systems and processes.
US military experience through military service or a military spouse/domestic partner.

Responsibilities

Applies knowledge of the business to understand customer gaps in performance, and develops, modifies, re-engineer’s customer specific process program plans in alignment with business deliverables and enterprise strategy to achieve the level of desired performance.
Develops, sustains, and manages defined business processes through a structured approach as functional expert bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solutions.
Plans and coordinates the overall health of processes by developing control limits, monitoring key performance indicators, etc.
Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks as it pertains to owned processes.
Assists in identification of business unit and business process risks across assigned activities.
Develop communication plans for customers and internal stakeholders.
Ensures alignment between internal stakeholders and customers across assigned business process projects and services using proactive communication and engagement strategies.
Utilizes reporting, data, and analytics to measure process and project performance, adjusts services and operational activities, and inform key stakeholders.
Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts.
Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives.
Actively provides relevant business performance intel to progress the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services.
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.