Business Process Owner Lead - Bank

USAA•San Antonio, NC

1d•Hybrid

About The Position

As a dedicated Business Process Owner Lead, you will lead and plan for highly complex processes including problem definition, evaluation of requirements, design, testing, and implementation of business processes. You will understand the process operating objectives, business rules, performance requirements, risks, controls, and interactions between dependent processes to minimize failures, eliminate redundancies, and control process performance necessary to achieve efficient, effective design and execution of the process. You will actively develop and drive alignment of process to overall experience strategy and vision. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.

Requirements

Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience ) may be substituted in lieu of degree.
8 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization.
Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies.
Experience in implementing and sustaining change/improvements (change champion).
Extensive hands-on experience with Process Mapping and Modeling and creating and validating process documentation.
Extensive experience in the application of process management standards and policies, and comprehensive knowledge of applicable regulations and risk management practices.
Demonstrated experience with Lean, Business Process Management, or similar methodology.
Demonstrated experience with utilizing various systems to collect and analyze data.
Knowledge of federal laws, rules, regulations, and applicable guidance to include OCC Heightened Standards, BSA/AML, REG E, UDAAP/UDAP.

Nice To Haves

Strategic Cross-Functional Influence: Proven track record of leading and influencing cross-functional initiatives, successfully driving complex projects to completion and achieving significant milestones.
Mentorship and Team Development: A strong commitment to mentoring and developing team members, fostering their growth, and building high-performing teams.
Stakeholder Engagement & Influence: Proven ability to engage and influence stakeholders, fostering collaboration and driving adoption through strong emotional intelligence.
Transformation Leadership & Process Engineering: Expertise in leading transformation workstreams, leveraging process engineering to design and implement best-in-class solutions.
Industry Best Practices & Innovation: Skilled in identifying and integrating leading industry standards and innovative solutions for optimized contact center operations.
Comprehensive Transformation Impact: Successfully transforms contact center operations by combining process expertise, emotional intelligence, and a focus on measurable improvements.
Strategic Problem-Solving & Decision Making: A proven ability to analyze multifaceted issues, assess strategic impacts, and lead the development and implementation of innovative and effective solutions.

Responsibilities

Develops business process deliverable program plans that align customer, business deliverable and enterprise strategy. Ensures alignment with customer and appropriate roadmap(s).
Applies and maintains expert knowledge of business and manages ongoing alignment and development of business deliverable processes and capabilities with business needs to materially change and improve business performance.
Serves as strategic advisor bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solution.
Guides and influences process re-engineering and technology implementation to enable process redesign and innovation.
Leads the overall management of process performance by developing control limits, monitoring key performance indicators and informing stakeholders of any deficiencies, improvements, operational risks issues, etc. and drives collaborative efforts to ensure process delivers against requirements.
Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks as it pertains to owned processes.
Collects and consolidates demand and identifies opportunities by business portfolio vertically within the business unit and/or horizontally across the enterprise.
Reviews, advises, and develops communication plans for customers and internal stakeholders and ensures communications are aligned with overall strategy.
Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies.
Utilizes data and analytics to deliver insight into customer and business process performance and shares best practices with overall team.
Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts.
Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives.
Provides mentorship and guidance support for team and applicable business partners.
Plans and designs business processes and make recommendations and changes in order to improve and support business systems and activities and/or to deliver greater effectiveness and efficiency.
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.