Business Process Owner Senior (Property Claims)

USAA•San Antonio, TX

3d•Hybrid

About The Position

USAA's mission is to empower its members to achieve financial security through highly competitive products, exceptional service, and trusted advice, aiming to be the #1 choice for the military community and their families. This role is within Property Claims Optimization, shaping the future of Property Telematics, Policy Modernization, and Catastrophe Experiences. The selected candidate(s) will support Telematics/Connected Home, but the business may pivot to support Telematics, Policy Modernization, and Catastrophe needs based on the candidate pool. This role plans, directs, and coordinates activities for complex processes, including problem definition, evaluation of requirements, design, testing, and implementation. The candidate will understand process operating objectives, business rules, performance requirements, risks, and controls, as well as interactions between dependent processes to minimize failures, eliminate redundancies, and control process performance for efficient and effective design and execution. The role also supports the alignment of processes to the overall experience strategy and vision. The position offers a flexible work environment requiring 4 days in the office per week and can be based in San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA, or Tampa, FL. Relocation assistance is not available.

Requirements

Bachelor's degree OR 4 years of relevant education and/or experience.
6 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization.
Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies.
Experience in implementing and sustaining change/improvements (change champion).
Hands-on experience with Process Mapping and Modeling and creating and validating process documentation.
Experience in the application of process management standards and policies, and knowledge of applicable regulations and risk management practices.
Demonstrated experience with Lean, Business Process Management, or similar methodology.
Demonstrated experience with utilizing various systems to collect and analyze data.

Nice To Haves

Property Claims experience.

Responsibilities

Develops and implements strategic customer-specific business process program plans that align with enterprise strategy and influence appropriate roadmap(s).
Applies expert knowledge of the business and leads the alignment and development of business deliverable processes and capabilities to materially change and improve business performance.
Serves as functional expert bringing diverse perspectives to leverage multiple ways of thinking while developing end-user focused process solutions.
Manages the performance of processes by developing control limits, monitoring key performance indicators, and informing stakeholders of any deficiencies, improvements, operational risks, or issues, and drives collaborative efforts to ensure processes deliver against requirements.
Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks as it pertains to owned processes.
Develops communication plans for customers and internal stakeholders.
Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies.
Utilizes reporting, data, and analytics to measure process and project performance, deliver process operational efficiencies, and inform key stakeholders.
Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts.
Leads solution development including business case/benefits substantiation and drives business requirements for process improvement initiatives.
Provides mentorship and guidance support for the team and applicable business partners.
Actively provides relevant business performance intel to progress the planning, research, analysis, development, and implementation of new and modified applications and processes to provide new or improved capabilities, products, and/or services.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.