Claims Process Owner - Casualty

Liberty Mutual Insurance•,

2d•$94,000 - $225,000•Hybrid

About The Position

USRM Casualty Insights and Solutions (I&S) is seeking an individual to lead and support casualty litigation, with a focus on process enhancements and outcomes. This role will partner closely with claims, staff counsel, and enabling teams to design and implement litigation processes that improve legal accuracy, strengthen decision-making, and deliver measurable results that support accuracy. This position may have in-office requirements twice a month depending on candidate location.

Requirements

Extensive casualty litigation experience, including deep knowledge of claims handling, litigation strategy, staff counsel utilization, ALAE spend, and cycle time management.
Experience leading and designing litigation processes and legal/claims workflows to improve accuracy, efficiency, and outcomes.
Claims leadership experience with demonstrated ability to influence outcomes, lead cross-functional initiatives, and drive operational improvements.
Experience creating clear process workflows, control points, escalation paths, and operating models to improve litigation handling.
Strong analytical skills with demonstrated root cause problem-solving ability.
Ability to collaborate with claims, legal, staff counsel, field leadership, and workstream leaders to design and implement process improvements.
Demonstrates superior claims/process knowledge/experience
Advanced business operations knowledge to include understanding the function`s value chain and market conditions
Displays a solid understanding of the function`s strategy (ie Claims) and ensures strong alignment with the process(es) owned
Proven ability to manage the process life cycle for multiple processes of varying complexity, as part of implementing business process changes
Advanced presentation, communication, organizational, influencing, and relationship management skills
Proven success leading change initiatives while establishing and maintaining effective relationships
Displays strong research, problem solving, analytical, and critical thinking skills
Knowledge of available data sources/elements and associated strengths and shortcomings
Strong understanding of process mapping tools; can build process maps with no direction, and can help inform best practices in process mapping technology
Competencies typically acquired through a bachelor`s degree or equivalent experience
In addition, a minimum of 9 years of advanced leadership in claims process, operations, or project management
Similar experience in a field directly related to the applicable process would be considered

Nice To Haves

Solid knowledge of database software preferred
Knowledge of business intelligence tools preferred
Advanced degree preferred

Responsibilities

Own the creation and implementation of litigation processes and strategies that support casualty legal accuracy, staff counsel utilization, and improved claim outcomes.
Lead assigned casualty litigation workstreams and execution of key deliverables.
Own litigation workflows to increase focus and proactivity from litigation strategy creation at onset through active legal engagement, barrier removal, and negotiation support throughout the life of the file.
Develop process improvements that strengthen conversion management, ALAE control, cycle time reduction, and accurate cost per claim outcomes.
Identify process gaps, control weaknesses, and decision-point breakdowns, and translate findings into clear process designs and operating changes.
Align stakeholders across claims, legal, staff counsel, and enabling teams on priorities, milestones, and implementation plans.
Analyze litigation trends, metrics, file reviews, and process observations to identify root causes, barriers, and opportunities for process redesign.