Business Process Owner Senior - Marketing

USAA•San Antonio, NC

3d•Hybrid

About The Position

USAA is seeking a highly organized and detail-oriented Business Process Owner Senior for their Marketing Operations team. This role is crucial for ensuring marketing campaigns meet internal standards and risk and compliance requirements, sitting at the intersection of marketing campaign execution and risk management. The Business Process Owner will plan, direct, and coordinate activities for complex processes, including the design, testing, and implementation of business processes and controls. This involves understanding process objectives, risks, controls, and interactions between dependent processes to minimize failures, eliminate redundancies, and optimize process performance for efficient and effective design and execution. The role offers a flexible work environment requiring 4 days in the office per week and can be based in San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available.

Requirements

Bachelor's degree; OR 4 years of relevant education and/or experience.
6 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization.
Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies.
Experience in implementing and sustaining change/improvements (change champion).
Hands-on experience with Process Mapping and Modeling and creating and validating process documentation.
Experience in the application of process management standards and policies, and knowledge of applicable regulations and risk management practices.
Demonstrated experience with Lean, Business Process Management, or similar methodology.
Demonstrated experience with utilizing various systems to collect and analyze data.

Nice To Haves

Demonstrated success in developing, implementing and maintaining controls
Knowledge and experience with marketing processes within financial services
Strong analytical and problem-solving skills
Excellent communication and stakeholder engagement skills
Detail-oriented with a structured approach to process design and documentation

Responsibilities

Develops and implements strategic customer-specific business process program plans that align with enterprise strategy and influence appropriate roadmaps.
Applies expert knowledge of the business and leads the alignment and development of business deliverable processes and capabilities to materially change and improve business performance.
Serves as a functional expert, bringing diverse perspectives to leverage multiple ways of thinking while developing end-user-focused process solutions.
Manages the performance of processes by developing control limits, monitoring key performance indicators, and informing stakeholders of any deficiencies, improvements, operational risks, or issues, driving collaborative efforts to ensure processes deliver against requirements.
Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks pertaining to owned processes.
Develops communication plans for customers and internal stakeholders.
Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies.
Utilizes reporting, data, and analytics to measure process and project performance, deliver process operational efficiencies, and inform key stakeholders.
Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts.
Leads solution development, including business case/benefits substantiation, and drives business requirements for process improvement initiatives.
Provides mentorship and guidance support for the team and applicable business partners.
Actively provides relevant business performance intelligence to progress the planning, research, analysis, development, and implementation of new and modified applications and processes to provide new or improved capabilities, products, and/or services.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.