Business Process Owner Lead

USAA•Tampa, FL

1d•$114,080 - $218,030•Hybrid

About The Position

This role sits within Member Value and will establish and maintain governing bodies tied to Member Definition and Member Profile. The role offers an opportunity to build a governance program from the ground up while strengthening existing governance programs that shape how USAA supports members throughout their membership. The position partners with peers to develop and shape these programs. As a dedicated Business Process Owner Lead, you will lead planning for highly complex processes, including problem definition, requirements evaluation, design, testing, and implementation. You will understand process objectives, business rules, performance requirements, risks, controls, and dependencies to reduce failures and redundancies and support efficient, effective process design and execution. You will also drive alignment between processes and the overall experience strategy and vision. This position requires working in the office four days per week and may be based in San Antonio, Texas; Plano, Texas; Phoenix, Arizona; Colorado Springs, Colorado; Charlotte, North Carolina; or Tampa, Florida. Relocation assistance is not available. USAA does not provide visa sponsorship for this role.

Requirements

Bachelor's degree, or four years of relevant education and/or experience.
Eight years of business process execution, knowledge, or experience; consulting; and/or process engineering or optimization.
Experience applying quality management, process improvement, and problem-solving tools and methodologies.
Experience implementing and sustaining change or improvements.
Extensive hands-on experience with process mapping and modeling and creating and validating process documentation.
Extensive experience applying process management standards and policies, with comprehensive knowledge of applicable regulations and risk management practices.
Demonstrated experience with Lean, Business Process Management, or a similar methodology.
Demonstrated experience using various systems to collect and analyze data.

Nice To Haves

Extensive experience establishing governance programs from the ground up and strengthening existing programs, including defining charters, decision rights, escalation paths, and operating rhythms for cross-functional governing bodies and achieving measurable improvement in their performance.
Experience with affiliate agreements and how they shape accountability, data use, and shared responsibilities across entities.
Ability to lead peers and partners without direct authority, bring them together to build programs, maintain alignment, and sustain momentum amid ambiguity and competing priorities.
Excellent communication and influencing skills, including building consensus across functions and levels and translating complex topics into clear, concise decision materials for leaders.
US military experience gained through military service or as a military spouse or domestic partner.

Responsibilities

Develop business process deliverable program plans aligned with customer needs, business deliverables, and enterprise strategy.
Ensure alignment with customers and appropriate roadmaps.
Apply and maintain expert knowledge of the business, managing alignment and development of business deliverable processes and capabilities with business needs to improve performance.
Serve as a strategic advisor, bringing diverse perspectives to develop end-user-focused process solutions.
Guide and influence process re-engineering and technology implementation to enable process redesign and innovation.
Manage process performance by developing control limits, monitoring key performance indicators, informing stakeholders of deficiencies, improvements, and operational risks, and coordinating efforts to meet requirements.
Identify, own, execute, enhance, and align controls to mitigate operational and compliance risks in owned processes.
Consolidate demand and identify opportunities across business portfolios, within business units, and across the enterprise.
Review, advise on, and develop communications plans for customers and internal stakeholders, ensuring communications align with overall strategy.
Ensure alignment among internal stakeholders and customers across business process projects and services through proactive communication and engagement.
Use data and analytics to provide insight into customer and business process performance and share best practices with the team.
Stay current with emerging technologies and lead continuous process improvement efforts.
Lead solution development, including business case and benefits substantiation, and drive business requirements for process improvement initiatives.
Provide mentorship and guidance to the team and applicable business partners.
Plan and design business processes and recommend or make changes to improve and support business systems and activities or deliver greater effectiveness and efficiency.
Ensure business risks are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.