Business Process Officer II (US)-3
About The Position
The Business Process Officer II represents the business on projects of various sizes as a project team member and/or as a subject matter expert. Responsible for business and/or process analysis. Projects in which the job participates may involve extensive use of technology or may be business focused. Accountable for leading projects and/or work packages within a business area. Assists in the development of communication, implementation and/or training plans to support implementation of projects and/or business initiatives. Responsible for 1-2 processes of low to medium complexity. Works with the Manager and Senior Manager to document and continuously update policies and procedures for onboarding covering the process for critical AML applications working with the other GAML operations partners to ensure standardization of the process across borders. Identifies and recommends process improvements and/or automation opportunities to enhance the productivity and operational efficiency of the business. Gathers, prioritizes and explains user requirements to support project activities, process improvements, systems development, etc.; working with team to investigate new systems and applications (US, Can and cross border) required for GAML employees, ensuring process and procedures are documented and in accordance with compliance objectives and standards. Serves as a consultant, providing advice, business expertise, and recommendations on business and/or operational processes. Prioritizes and manages own workload, and possibly the workload of others, in order to deliver quality results and meet pre-determined timelines. Represents the business and provides coordination within the business, with external service providers and other areas within the bank, on high risk/impact, major projects, and/or operational processes. Uses project management software/tools and applicable templates to prepare documentation, track, monitor, and report information, and maintain database(s) as applicable. Ensures accuracy in preparing and promptly completing all required supporting documentation for assigned projects/tasks (i.e., reports, change requests, presentations, invoices, correspondence/communications, tables, charts, files, etc.). Identifies, takes ownership and/or assists with resolution of issues as they arise, or escalation of issues as appropriate. Participates as a member of the team in executing assigned deliverables within specified parameters. Keeps business leaders and other team members informed and up-to-date about the status/progress of projects, and all relevant or useful information related to day-to-day activities. Supports the project team and the business by continuously developing knowledge in own area.
Requirements
- Bachelors degree
- 5+ years bank operations back office experience
- Strong PC skills including but not limited to Microsoft Suite software
- Aptitude and training in Lean, Six Sigma and AOM with goal of getting some level of certification and expertise
- Skilled in research, analysis, problem solving, metrics and reporting
- Ability to identify process gaps and weaknesses
- Strong interpersonal and influence skills to enable change with out direct control
- Ability to prepare and present findings and recommendations in a methodical manner
- Skilled in time management and driving tasks to completion
- Strong verbal and written communication skills
- Experienced and fully qualified professional requiring business and/or managerial knowledge
- Ability to consult on medium to large and moderately complex projects
Nice To Haves
- Goal of getting some level of certification and expertise in Lean, Six Sigma and AOM
Responsibilities
- Represents the business on projects of various sizes as a project team member and/or as a subject matter expert.
- Responsible for business and/or process analysis.
- Accountable for leading projects and/or work packages within a business area.
- Assists in the development of communication, implementation and/or training plans to support implementation of projects and/or business initiatives.
- Responsible for 1-2 processes of low to medium complexity.
- Works with the Manager and Senior Manager to document and continuously update policies and procedures for onboarding covering the process for critical AML applications working with the other GAML operations partners to ensure standardization of the process across borders.
- Identify and recommend process improvements and/or automation opportunities to enhance the productivity and operational efficiency of the business.
- Gathers, prioritizes and explains user requirements to support project activities, process improvements, systems development, etc.; working with team to investigate new systems and applications (US, Can and cross border) required for GAML employees, ensuring process and procedures are documented and in accordance with compliance objectives and standards.
- Serves as a consultant, providing advice, business expertise, and recommendations on business and/or operational processes.
- Prioritizes and manages own workload, and possibly the workload of others, in order to deliver quality results and meet pre-determined timelines.
- Represents the business and provides coordination within the business, with external service providers and other areas within the bank, on high risk/impact, major projects, and/or operational processes.
- Use project management software / tools and applicable templates to prepare documentation, track, monitor, and report information, and maintain database(s) as applicable.
- Ensures accuracy in preparing and promptly completing all required supporting documentation for assigned projects/tasks (i.e., reports, change requests, presentations, invoices, correspondence/communications, tables, charts, files, etc.).
- Identifies, takes ownership and/or assists with resolution of issues as they arise, or escalation of issues as appropriate.
- Participates as a member of the team in executing assigned deliverables within specified parameters.
- Keeps business leaders and other team members informed and up-to-date about the status/progress of projects, and all relevant or useful information related to day-to-day activities.
- Supports the project team and the business by continuously developing knowledge in own area.
Benefits
- Base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan)
- Health and well-being benefits
- Savings and retirement programs
- Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
- Banking benefits and discounts
- Career development
- Reward and recognition
- Training programs
- Online learning platform
- Mentoring programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
