Business Process Officer II (US)-3

TD Bank•Laurel, MD

3d•Onsite

About The Position

The Business Process Officer II represents the business on projects of various sizes as a project team member and/or as a subject matter expert. Responsible for business and/or process analysis. Projects in which the job participates may involve extensive use of technology or may be business focused.

Requirements

Bachelors degree
5+ years bank operations back office experience
Strong PC skills including but not limited to Microsoft Suite software
Aptitude and training in Lean, Six Sigma and AOM with goal of getting some level of certification and expertise
Skilled in research, analysis, problem solving, metrics and reporting
Ability to identify process gaps and weaknesses
Strong interpersonal and influence skills to enable change with out direct control
Ability to prepare and present findings and recommendations in a methodical manner
Skilled in time management and driving tasks to completion
Strong verbal and written communication skills
Experienced and fully qualified professional requiring business and/or managerial knowledge
Ability to consult on medium to large and moderately complex projects

Nice To Haves

goal of getting some level of certification and expertise in Lean, Six Sigma and AOM

Responsibilities

Accountable for leading projects and/or work packages within a business area
Assists in the development of communication, implementation and/or training plans to support implementation of projects and/or business initiatives
Responsible for 1-2 processes of low to medium complexity
Works with the Manager and Senior Manager to document and continuously update policies and procedures for onboarding covering the process for critical AML applications working with the other GAML operations partners to ensure standardization of the process across borders
Identify and recommend process improvements and/or automation opportunities to enhance the productivity and operational efficiency of the business
Gathers, prioritizes and explains user requirements to support project activities, process improvements, systems development, etc.; working with team to investigate new systems and applications (US, Can and cross border) required for GAML employees, ensuring process and procedures are documented and in accordance with compliance objectives and standards
Serves as a consultant, providing advice, business expertise, and recommendations on business and/or operational processes
Prioritizes and manages own workload, and possibly the workload of others, in order to deliver quality results and meet pre-determined timelines
Represents the business and provides coordination within the business, with external service providers and other areas within the bank, on high risk/impact, major projects, and/or operational processes
Use project management software / tools and applicable templates to prepare documentation, track, monitor, and report information, and maintain database(s) as applicable
Ensures accuracy in preparing and promptly completing all required supporting documentation for assigned projects/tasks (i.e., reports, change requests, presentations, invoices, correspondence/communications, tables, charts, files, etc.)
Identifies, takes ownership and/or assists with resolution of issues as they arise, or escalation of issues as appropriate
Participates as a member of the team in executing assigned deliverables within specified parameters
Keeps business leaders and other team members informed and up-to-date about the status/progress of projects, and all relevant or useful information related to day-to-day activities
Supports the project team and the business by continuously developing knowledge in own area